TransPerfect

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TransPerfect Connect is looking for Experienced Spanish <> English Interpreters to work remotely from home.    Quite simply, TransPerfect Connect Interpreters play an irreplaceable role in our success as a company. They are the ones who allow us to enable global communication for all, no matter the language barrier.     The perfect interpreter aspires to be a fantastic advocate for our end clients, utilizing their talents to deliver superior consecutive interpretations.  we want someone who is ready to use their language abilities to help others.   What We’re Looking For   In order to be a TransPerfect Connect Interpreter, it is required that our applicants are fluent in English and Spanish at an above average level, able to pass a language assessment, and able to consecutively interpret conversations with ease and accuracy.   We provide all Spanish Remote Interpreters with two weeks of paid remote training. The program is intended to expand our applicant’s knowledge of industry-specific terms and protocols. Applicants complete their training once they hold successful practice sessions with experienced interpreters.     After remote training,  Spanish Interpreters will be expected to demonstrate excellent customer service practices, communicate all information clearly and accurately, and adhere to work requirements. Successful Interpreters will have the opportunity to learn new subject matter, become qualified to service more challenging call types, and advance their careers.   Why Be An Interpreter With TransPerfect?   TransPerfect Connect is the world's leading provider of remote interpreting solutions. Because of this achievement, some of the most prestigious brands and organizations in the world are partnered with TransPerfect Connect, giving you the experience and opportunity to be on the front line for these corporations.   But at the end of the day, what this position gives you is the chance to make a difference. To make a difference to the tens of millions of people that don’t have the ability to communicate freely. To make a difference in your own life, as the interpretation industry is growing faster and faster each and every year. To make a difference for your future, as many of our former interpreters are now in managerial and supervisory roles. Do you want tomake a difference?   Benefits TransPerfect Connect offers a comprehensive benefits package, including medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, flexible spending account options, and a proactive and accessible HR department that focuses on the staff’s health and happiness.            
ID
2018-9939
Location
US-All US Locations
Category
Interpretation
As a French Bilingual Customer Service Representative you are responsible for providing quality customer service that consistently meets or exceeds Company standards of excellence and customer expectations.  The position is directly responsible for handling inquiries from customers.     Our Customer Service Representatives are enthusiastic and motivated. We are a team, working together in an organized and structured environment that thrives on employees who work with integrity, honesty, punctuality, and leadership.     Position Responsibilities: - Answers inquiries from customers and quickly assesses customer needs and proactively provides solutions - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution - Answers the phone in a pleasant and professional manner - Document the resolution and follow up with the customer as needed - Maintains customer records by updating account information - Communicates effectively with other departments to resolve customer issues - Follow-up with the client on special cases presented by the customer to reach a solution - Training Schedule: Monday to Friday 8am to 5pm AZ Time
ID
2018-9917
Location
US-AZ-Tempe
Category
Other
TransPerfect Connect is looking for Experienced Mandarin <> English Bilingual Interpreters to work remotely from home.    Quite simply, TransPerfect Connect Interpreters play an irreplaceable role in our success as a company. They are the ones who allow us to enable global communication for all, no matter the language barrier.     The perfect interpreter aspires to be a fantastic advocate for our end clients, utilizing their talents to deliver superior consecutive interpretations.  we want someone who is ready to use their language abilities to help others.   What We’re Looking For   In order to be a TransPerfect Connect Interpreter, it is required that our applicants are fluent in English and Mandarin at an above average level, able to pass a language assessment, and able to consecutively interpret conversations with ease and accuracy.   We provide all Mandarin Remote Interpreters with two weeks of paid remote training. The program is intended to expand our applicant’s knowledge of industry-specific terms and protocols. Applicants complete their training once they hold successful practice sessions with experienced interpreters.     After remote training, Mandarin Interpreters will be expected to demonstrate excellent customer service practices, communicate all information clearly and accurately, and adhere to work requirements. Successful Interpreters will have the opportunity to learn new subject matter, become qualified to service more challenging call types, and advance their careers.   Why Be An Interpreter With TransPerfect?   TransPerfect Connect is the world's leading provider of remote interpreting solutions. Because of this achievement, some of the most prestigious brands and organizations in the world are partnered with TransPerfect Connect, giving you the experience and opportunity to be on the front line for these corporations.   But at the end of the day, what this position gives you is the chance to make a difference. To make a difference to the tens of millions of people that don’t have the ability to communicate freely. To make a difference in your own life, as the interpretation industry is growing faster and faster each and every year. To make a difference for your future, as many of our former interpreters are now in managerial and supervisory roles. Do you want tomake a difference?   Benefits TransPerfect Connect offers a comprehensive benefits package, including medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, flexible spending account options, and a proactive and accessible HR department that focuses on the staff’s health and happiness.            
ID
2018-9916
Location
US-All US Locations
Category
Interpretation
The Recruitment Specialist is responsible for interviewing, scheduling testing, and referring applicants for Interpreters (In-Center and Remote), Customer Service Agents, and Tier 1 Tech Support positions throughout TransPerfect Connect division. The Recruitment Specialist will bring new ideas, strategies, and play a critical role in ensuring hiring top talent for our teams. The Recruitment Specialist will work out of our Tempe, AZ Office.   - Oversees full cycle recruitment including sourcing, interviewing, testing, and negotiating offers for a variety of Interpreter and Customer Service positions - Devises sourcing strategies to attract top talent; creating job postings, contacting universities, determining advertising and posting resources - Evaluates applicants by discussing job requirements and applicant qualifications; interviewing applicants on consistent set of qualifications and behavioral interviewing questions - Assess Interpreter candidates English proficiency prior to scheduling for language assessment - Manages and facilitates the interview process to ensure a positive and timely experience for candidate. - Develops relationships with universities; partner with career services to coordinate on-site interviews and consortiums, attend career fairs, and employer presentations - Cold call and proactively recruit passive candidates for various positions - Perform other special projects or duties when required
ID
2018-9887
Location
US-AZ-Tempe
Category
Recruiting/Staffing
Team Supervisors are responsible for overseeing the day-to-day activities of their team and ensuring they are performing all job tasks in accordance with TPC’s standards of practice. Team Supervisors are responsible for the maintaining a high level of productivity, ensuring high quality standards, and maintaining schedule adherence through team meetings and individual coaching sessions.    Supervisors are also responsible for providing training on systems and processes during initial hire and follow-on training in the areas of, but not limited to, system operation, communication, customer service, and discipline training. - Provides the highest level of customer service by effectively supervising a cadre of well-trained customer service agents. - Assures compliance to internal and external specifications and standards relating to TPC’s standards of practice. - Develops, recommends, and implements measures to improve productivity, performance, quality, and career path for customer service agents. - Responsible for communicating policy updates and company information through team meetings, huddles and one-on-one development sessions. - Ensure that all customer service agents are meeting their key performance indicators. - Assists in research and analysis work efforts by providing input for forecasting, training program assessment, and quality assurance program calibration. - Documents all coaching/development sessions in a timely manner including corrective actions and performance improvement plans. - Interaction with cross-functional support groups in order to manage the day-to-day operations. - Responsible for all daily administrative duties (e.g., time card administration, payroll, etc.) as required. - Identifies and resolves operational problems using defined processes, expertise and judgment. - Ability to identify errors, inconsistencies in information. - Act professionally with regards to appearance, conduct, coworker interactions and promptness. - Keep all assignment-related information strictly confidential. - Participate in periodic self-evaluations, as well as quarterly Center evaluation programs; conduct periodic evaluations of assigned customer service agents. - Maintain familiarity with center systems and equipment updates so as to operate systems efficiently. - Understand basic HR laws/regulations and keep up-to-date with company policies. Perform other duties as assigned.
ID
2018-9872
Location
US-AZ-Tempe
Category
Operations
Greek Contract Interpreters are responsible for providing consecutive interpretation services over-the-phone from an at-home office.  They must have training and experience necessary to provide accurate and complete interpretation, be able to pass an interpretation assessment test and conduct themselves according to the ethical and professional guidelines and best practices as outlined both by TransPerfect and the larger profession.  Successful Independent Contractor Interpreters will be expected to provide excellent customer service, communicate all information and ideas clearly and accurately, and respond to any feedback provided from monitoring.   - Provide the highest level of customer service during interpreting sessions - Meet interpreter quality standards set by TransPerfect Connect’s TTQ department - Continuously expand vocabulary and knowledge of subject matter required for various clients - Receive and respond to feedback based on remote monitoring sessions - Complete all required compliance training and keep all assignment-related information strictly confidential - Provide accurate and complete interpretation; never paraphrasing - Interpret without ever counseling, advising or interjecting personal opinions - Maintain all professional and ethical standards as outlined by TransPerfect and the larger profession
ID
2018-9827
Location
US-All US Locations
Category
Interpretation
  TransPerfect Connect is looking for a Vietnamese<> English Bilingual Interpreter to work out of our Tempe, AZ Office.   Quite simply, TransPerfect Connect Interpreters play an irreplaceable role in our success as a company. They are the ones who allow us to enable global communication for all, no matter the language barrier.    The perfect interpreter aspires to be a fantastic advocate for our end clients, utilizing their talents to deliver superior consecutive interpretations, we want someone who is ready to use their language abilities to help others.   What We’re Looking For   In order to be a TransPerfect Connect Interpreter, it is required that our applicants are fluent in English and Vietnamese at an above average level, able to pass a language assessment, and able to consecutively interpret conversations with ease and accuracy.   We provide all Vietnamese Interpreters with three weeks of in-center training. The program is not only intended to teach various interpretation and listening skills, but to also expand our applicant’s knowledge of industry-specific terms and protocols. Applicants complete their training once they hold successful practice sessions with experienced interpreters.    After training, Vietnamese Interpreters will be expected to demonstrate excellent customer service practices, communicate all information clearly and accurately, and adhere to work requirements. Successful Interpreters will have the opportunity to learn new subject matter, become qualified to service more challenging call types, and advance their careers.   Why Be An Interpreter With TransPerfect?   TransPerfect Connect is the world's leading provider of remote interpreting solutions. Because of this achievement, some of the most prestigious brands and organizations in the world are partnered with TransPerfect Connect, giving you the experience and opportunity to be on the front line for these corporations.   But at the end of the day, what this position gives you is the chance to make a difference. To make a difference to the tens of millions of people that don’t have the ability to communicate freely. To make a difference in your own life, as the interpretation industry is growing faster and faster each and every year. To make a difference for your future, as many of our former interpreters are now in managerial and supervisory roles. Do you want tomake a difference?   Benefits TransPerfect Connect offers a comprehensive benefits package, including medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, flexible spending account options, and a proactive and accessible HR department that focuses on the staff’s health and happiness.              
ID
2018-9806
Location
US-AZ-Tempe
Category
Interpretation
  TransPerfect Connect is looking for a Arabic <> English Bilingual Interpreter to work out of our Tempe, AZ Office.   Quite simply, TransPerfect Interpreters play an irreplaceable role in our success as a company. They are the ones who allow us to enable global communication for all, no matter the language barrier.    The perfect interpreter aspires to be a fantastic advocate for our end clients, utilizing their talents to deliver superior consecutive interpretations, we want someone who is ready to use their language abilities to help others.   What We’re Looking For   In order to be a TransPerfect Interpreter, it is required that our applicants are fluent in English and Arabic at an above average level, able to pass a language assessment, and able to consecutively interpret conversations with ease and accuracy.   We provide all Arabic Interpreters with three weeks of in-center training. The program is not only intended to teach various interpretation and listening skills, but to also expand our applicant’s knowledge of industry-specific terms and protocols. Applicants complete their training once they hold successful practice sessions with experienced interpreters.    After training, Arabic Interpreters will be expected to demonstrate excellent customer service practices, communicate all information clearly and accurately, and adhere to work requirements. Successful Interpreters will have the opportunity to learn new subject matter, become qualified to service more challenging call types, and advance their careers.   Why Be An Interpreter With TransPerfect?   TransPerfect Connect is the world's leading provider of remote interpreting solutions. Because of this achievement, some of the most prestigious brands and organizations in the world are partnered with TransPerfect, giving you the experience and opportunity to be on the front line for these corporations.   But at the end of the day, what this position gives you is the chance to make a difference. To make a difference to the tens of millions of people that don’t have the ability to communicate freely. To make a difference in your own life, as the interpretation industry is growing faster and faster each and every year. To make a difference for your future, as many of our former interpreters are now in managerial and supervisory roles. Do you want tomake a difference?   Benefits TransPerfect Connect offers a comprehensive benefits package, including medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, flexible spending account options, and a proactive and accessible HR department that focuses on the staff’s health and happiness.              
ID
2018-9805
Location
US-AZ-Tempe
Category
Interpretation
  TransPerfect Connect is looking for a French <> English Bilingual Interpreter to work out of our Tempe, AZ Office.   Quite simply, TransPerfect Connect Interpreters play an irreplaceable role in our success as a company. They are the ones who allow us to enable global communication for all, no matter the language barrier.    The perfect interpreter aspires to be a fantastic advocate for our end clients, utilizing their talents to deliver superior consecutive interpretations, we want someone who is ready to use their language abilities to help others.   What We’re Looking For   In order to be a TransPerfect Connect Interpreter, it is required that our applicants are fluent in English and French at an above average level, able to pass a language assessment, and able to consecutively interpret conversations with ease and accuracy.   We provide all French Interpreters with three weeks of in-center training. The program is not only intended to teach various interpretation and listening skills, but to also expand our applicant’s knowledge of industry-specific terms and protocols. Applicants complete their training once they hold successful practice sessions with experienced interpreters.    After training, French Interpreters will be expected to demonstrate excellent customer service practices, communicate all information clearly and accurately, and adhere to work requirements. Successful Interpreters will have the opportunity to learn new subject matter, become qualified to service more challenging call types, and advance their careers.   Why Be An Interpreter With TransPerfect?   TransPerfect Connect is the world's leading provider of remote interpreting solutions. Because of this achievement, some of the most prestigious brands and organizations in the world are partnered with TransPerfect Connect, giving you the experience and opportunity to be on the front line for these corporations.   But at the end of the day, what this position gives you is the chance to make a difference. To make a difference to the tens of millions of people that don’t have the ability to communicate freely. To make a difference in your own life, as the interpretation industry is growing faster and faster each and every year. To make a difference for your future, as many of our former interpreters are now in managerial and supervisory roles. Do you want tomake a difference?   Benefits TransPerfect Connect offers a comprehensive benefits package, including medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, flexible spending account options, and a proactive and accessible HR department that focuses on the staff’s health and happiness.              
ID
2018-9804
Location
US-AZ-Tempe
Category
Interpretation
  TransPerfect Connect is looking for a Korean <> English Bilingual Interpreter to work out of our Tempe, AZ Office.   Quite simply, TransPerfect Connect Interpreters play an irreplaceable role in our success as a company. They are the ones who allow us to enable global communication for all, no matter the language barrier.    The perfect interpreter aspires to be a fantastic advocate for our end clients, utilizing their talents to deliver superior consecutive interpretations, we want someone who is ready to use their language abilities to help others.   What We’re Looking For   In order to be a TransPerfect Connect Interpreter, it is required that our applicants are fluent in English and Korean at an above average level, able to pass a language assessment, and able to consecutively interpret conversations with ease and accuracy.   We provide all Korean Interpreters with three weeks of in-center training. The program is not only intended to teach various interpretation and listening skills, but to also expand our applicant’s knowledge of industry-specific terms and protocols. Applicants complete their training once they hold successful practice sessions with experienced interpreters.    After training, Korean Interpreters will be expected to demonstrate excellent customer service practices, communicate all information clearly and accurately, and adhere to work requirements. Successful Interpreters will have the opportunity to learn new subject matter, become qualified to service more challenging call types, and advance their careers.   Why Be An Interpreter With TransPerfect?   TransPerfect Connect is the world's leading provider of remote interpreting solutions. Because of this achievement, some of the most prestigious brands and organizations in the world are partnered with TransPerfect Connect, giving you the experience and opportunity to be on the front line for these corporations.   But at the end of the day, what this position gives you is the chance to make a difference. To make a difference to the tens of millions of people that don’t have the ability to communicate freely. To make a difference in your own life, as the interpretation industry is growing faster and faster each and every year. To make a difference for your future, as many of our former interpreters are now in managerial and supervisory roles. Do you want tomake a difference?   Benefits TransPerfect Connect offers a comprehensive benefits package, including medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, flexible spending account options, and a proactive and accessible HR department that focuses on the staff’s health and happiness.              
ID
2018-9801
Location
US-AZ-Tempe
Category
Interpretation
  TransPerfect Connect is looking for a Cantonese <> English Bilingual Interpreter to work out of our Tempe, AZ Office.   Quite simply, TransPerfect Connect Interpreters play an irreplaceable role in our success as a company. They are the ones who allow us to enable global communication for all, no matter the language barrier.    The perfect interpreter aspires to be a fantastic advocate for our end clients, utilizing their talents to deliver superior consecutive interpretations, we want someone who is ready to use their language abilities to help others.   What We’re Looking For   In order to be a TransPerfect Connect Interpreter, it is required that our applicants are fluent in English and Cantonese at an above average level, able to pass a language assessment, and able to consecutively interpret conversations with ease and accuracy.   We provide all Cantonese Interpreters with three weeks of in-center training. The program is not only intended to teach various interpretation and listening skills, but to also expand our applicant’s knowledge of industry-specific terms and protocols. Applicants complete their training once they hold successful practice sessions with experienced interpreters.    After training, Cantonese Interpreters will be expected to demonstrate excellent customer service practices, communicate all information clearly and accurately, and adhere to work requirements. Successful Interpreters will have the opportunity to learn new subject matter, become qualified to service more challenging call types, and advance their careers.   Why Be An Interpreter With TransPerfect?   TransPerfect Connect is the world's leading provider of remote interpreting solutions. Because of this achievement, some of the most prestigious brands and organizations in the world are partnered with TransPerfect Connect, giving you the experience and opportunity to be on the front line for these corporations.   But at the end of the day, what this position gives you is the chance to make a difference. To make a difference to the tens of millions of people that don’t have the ability to communicate freely. To make a difference in your own life, as the interpretation industry is growing faster and faster each and every year. To make a difference for your future, as many of our former interpreters are now in managerial and supervisory roles. Do you want tomake a difference?   Benefits TransPerfect Connect offers a comprehensive benefits package, including medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, flexible spending account options, and a proactive and accessible HR department that focuses on the staff’s health and happiness.  
ID
2018-9800
Location
US-AZ-Tempe
Category
Interpretation
  TransPerfect Connect is looking for a Mandarin <> English Bilingual Interpreter to work out of our Tempe, AZ Office.   Quite simply, TransPerfect Connect Interpreters play an irreplaceable role in our success as a company. They are the ones who allow us to enable global communication for all, no matter the language barrier.    The perfect interpreter aspires to be a fantastic advocate for our end clients, utilizing their talents to deliver superior consecutive interpretations, we want someone who is ready to use their language abilities to help others.   What We’re Looking For   In order to be a TransPerfect Connect Interpreter, it is required that our applicants are fluent in English and Mandarin at an above average level, able to pass a language assessment, and able to consecutively interpret conversations with ease and accuracy.   We provide all Mandarin Interpreters with three weeks of in-center training. The program is not only intended to teach various interpretation and listening skills, but to also expand our applicant’s knowledge of industry-specific terms and protocols. Applicants complete their training once they hold successful practice sessions with experienced interpreters.    After training, Mandarin Interpreters will be expected to demonstrate excellent customer service practices, communicate all information clearly and accurately, and adhere to work requirements. Successful Interpreters will have the opportunity to learn new subject matter, become qualified to service more challenging call types, and advance their careers.   Why Be An Interpreter With TransPerfect?   TransPerfect Connect is the world's leading provider of remote interpreting solutions. Because of this achievement, some of the most prestigious brands and organizations in the world are partnered with TransPerfect Connect, giving you the experience and opportunity to be on the front line for these corporations.   But at the end of the day, what this position gives you is the chance to make a difference. To make a difference to the tens of millions of people that don’t have the ability to communicate freely. To make a difference in your own life, as the interpretation industry is growing faster and faster each and every year. To make a difference for your future, as many of our former interpreters are now in managerial and supervisory roles. Do you want tomake a difference?   Benefits TransPerfect Connect offers a comprehensive benefits package, including medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, flexible spending account options, and a proactive and accessible HR department that focuses on the staff’s health and happiness.              
ID
2018-9799
Location
US-AZ-Tempe
Category
Interpretation
  TransPerfect Connect is looking for a Spanish <> English Bilingual Interpreter to work out of our Tempe, AZ Office.   Quite simply, TransPerfect Connect Interpreters play an irreplaceable role in our success as a company. They are the ones who allow us to enable global communication for all, no matter the language barrier.    The perfect interpreter aspires to be a fantastic advocate for our end clients, utilizing their talents to deliver superior consecutive interpretations, we want someone who is ready to use their language abilities to help others.   What We’re Looking For   In order to be a TransPerfect Connect Interpreter, it is required that our applicants are fluent in English and Spanish at an above average level, able to pass a language assessment, and able to consecutively interpret conversations with ease and accuracy.   We provide all Spanish Interpreters with three weeks of in-center training. The program is not only intended to teach various interpretation and listening skills, but to also expand our applicant’s knowledge of industry-specific terms and protocols. Applicants complete their training once they hold successful practice sessions with experienced interpreters.    After training, Spanish Interpreters will be expected to demonstrate excellent customer service practices, communicate all information clearly and accurately, and adhere to work requirements. Successful Interpreters will have the opportunity to learn new subject matter, become qualified to service more challenging call types, and advance their careers.   Why Be An Interpreter With TransPerfect?   TransPerfect Connect is the world's leading provider of remote interpreting solutions. Because of this achievement, some of the most prestigious brands and organizations in the world are partnered with TransPerfect Connect, giving you the experience and opportunity to be on the front line for these corporations.   But at the end of the day, what this position gives you is the chance to make a difference. To make a difference to the tens of millions of people that don’t have the ability to communicate freely. To make a difference in your own life, as the interpretation industry is growing faster and faster each and every year. To make a difference for your future, as many of our former interpreters are now in managerial and supervisory roles. Do you want tomake a difference?   Benefits TransPerfect Connect offers a comprehensive benefits package, including medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, flexible spending account options, and a proactive and accessible HR department that focuses on the staff’s health and happiness.    
ID
2018-9798
Location
US-AZ-Tempe
Category
Interpretation
The Software Developer II is responsible for producing the software required to build complex business systems for the delivery of service to end customers. The role will be focused on code production and code review between peers and lower level positions. The Software Developer II will also help prototype, implement and deploy applications and services ensuring to follow best practices and the TRI software development life cycle. The position will be split between shared coding projects while owning some projects from cradle to grave. This role is an opportunity for a skilled passionate developer who wants to be pushed into new challenges while being part of a team targeted at driving rapid substantial  business change.  Responsibilities:  - Code solutions using appropriate languages while helping to drive continual improvement of internal coding standards and best practices. - Analyze user workflow, data usage and system processes to develop solutions for both internal and external customers. - Perform software testing and quality assurance for new products through development to go-live and into support. - Assist with software design and architecture for scalable real-time applications to help meet  solution requirements. - Recommend design specifications for new software solutions to help drive innovation. - Assist with driving improvements to existing software source control and documentation standards. - Help design and drive continuous improvements within our software development life cycle. - Follow all technical architecture and documentation standards, policies and quality assurance procedures while helping mentor others to do the same. - Interface with cross functional business units to collect business and end-user requirements. - Provide support for project management tasks including planning and documentation. - Be available on-call 24x7x365 for mission critical application support until proper documentation and support hand-off are completed.
ID
2018-9796
Location
US-AZ-Tempe
Category
Information Technology
The Interpreter Quality Specialist assists in the provision of consistent quality interpretation services through the monitoring, coaching and training of the interpreter workforce.  This person represents, communicates, and maintains the standards of interpreter quality, in all aspects, for the rest of the company and serves as a third-person arbiter of interpreter performance.    They are responsible for the development, execution, and reinforcement of interpreter policies, procedures and standards and any necessary documentation to allow for the accurate evaluation of interpreter performance.  The Interpreter Quality Specialist is a leader in keeping all staff updated and informed on interpreter best practices and changes within the profession. They must possess exceptional language, interpretation and communication skills and be completely familiar with all aspects of the company’s systems, technology, and policies.     Position responsibilities:   - Exhibit complete familiarity with the all aspects of interpreter quality in including performance, professionalism, and ethical standards - Exhibit complete familiarity with all TransPerfect Remote Interpretation policies and procedures. - Maintain and assist in improving quality by regularly monitoring interpreter performance, working with supervisors to implement improvement plans, directly coach interpreters, and serve as an interpreter trainer on occasion. - Analyze trends and identify areas in need of improvement through arranging and executing interpreter monitoring for such agents daily. - Develop and implement suggested forms of corrective action to minimize negative trends. - Ensure that the quality loop is properly closed for all corrective actions. - Prepare quality documentation and monthly reports by collecting, analyzing and summarizing information and trends, including corrective actions. - Prepare and accomplish audit work in accordance with acceptable audit standards and plans. - Prepare organization for formal and informal audits. - Maintain all records of QA activities, to include QA identified issues. - Maintain effective working relations with members of testing and training, quality, and various levels of management. - Collaborate with Testing, Training and Compliance, and other departments, to direct QA issues to appropriate existing channels for investigation and resolution. - Continuously assist with verifying all interpreters are confident in all areas of their required job tasks and provide feedback to Training. - Create bulletins and memos as needed and make them accessible to all employees. - Continuously update job knowledge by studying trends and developments in interpreter performance standards and quality assurance in general. - Participate in periodic self-evaluations, as well as quarterly center evaluation programs. - Act professionally with regards to appearance, conduct and promptness. - Maintain professional standards and ethical practices inherent to the position. - Perform other duties as assigned.
ID
2018-9793
Location
US-AZ-Tempe
Category
Quality Assurance/Compliance
Customer Service Associates are responsible for in-bound calls displaying great customer service skills to ensure highest level of customer satisfaction. - Uses proper phone etiquette to provide great customer service for incoming calls for various cases and projects - Communicates effectively and address customers’ needs to provide accurate information, process inquiries, and solve problems. Escalates the calls as needed - Documents all calls appropriately, and follows all procedures as dictated by policy and procedures - Conducts themselves in a professional manner at all times – adheres to structured internet rules and regulations on the call center floor - Attends all scheduled training as required - Accomplishes other general tasks as required or necessary
ID
2018-9744
Location
US-AZ-Tempe
Category
Client Service/Support
The Workforce Optimization Manager is responsible for all facets of workforce management for a multi-site call center operation.  They are required to understand the broader direction of the businesses they support and serve as a subject matter expert for forecasting, planning, and staffing in an environment with a high degree of complexity.   The Workforce Optimization Manager will be focused on establishing and maintaining all workforce management goals associated with tracking, analyzing, planning of work volume, cost, headcount requirements, shrinkage, attrition and performance.  They will act as the key facilitator and liaison with the leadership team for all things workforce management related.     Position responsibilities: - Drive operational excellence related to workforce management - Develop and communicate all operational and call center short and long term plans - Monitor, track and analyze call center service level performance and scheduling assumptions - Engage business leaders in business strategy discussions on all things workforce management related including determining workforce implications; translating business strategy into human capital needs and potential impacts - Identify trends and incorporates those trends into long term FTE forecasts - Sets goals and reviews metrics with all levels of leadership team to ensure consistent performance - Develop and implement changes that improve overall organizational and operational processes that create productivity and efficiency gains, simplifying the business - Develop and implement work flow and call routing strategies to maximize call handling performance while reducing the cost to serve - Utilize data to enhance customer service, manage workflow, make changes to the business and establish an environment focused on exceptional customer service - Build and develop a high performing team plans, organizes, staffs, directs and controls the day-to-day operations of the department to deliver on and exceed business expectations - Ability and experience in building individual team member competencies and skills in support of Workforce Optimization functions.
ID
2017-9648
Location
US-AZ-Tempe
Category
Operations
Independent Contract Interpreters are responsible for providing consecutive interpretation services over-the-phone from an at-home office.  They must have training and experience necessary to provide accurate and complete interpretation, be able to pass an interpretation assessment test and conduct themselves according to the ethical and professional guidelines and best practices as outlined both by TransPerfect and the larger profession.  Successful Independent Contractor Interpreters will be expected to provide excellent customer service, communicate all information and ideas clearly and accurately, and respond to any feedback provided from monitoring.   - Provide the highest level of customer service during interpreting sessions - Meet interpreter quality standards set by TransPerfect Connect’s TTQ department - Continuously expand vocabulary and knowledge of subject matter required for various clients - Receive and respond to feedback based on remote monitoring sessions - Complete all required compliance training and keep all assignment-related information strictly confidential - Provide accurate and complete interpretation; never paraphrasing - Interpret without ever counseling, advising or interjecting personal opinions - Maintain all professional and ethical standards as outlined by TransPerfect and the larger profession
ID
2017-9614
Location
US-All US Locations
Category
Interpretation
TransPerfect Connect is looking for Spanish <> English Bilingual Interpreters to work out of our newly built center located in the Aerocentro building in Alajuela.   The perfect interpreter aspires to be a fantastic advocate for our end clients, utilizing their talents to deliver superior consecutive interpretations.  So whether you’re helping a family get a loan for their first house or a child speak with her medical professional, we want someone who is ready to use their language abilities to help others.   Quite simply, Interpreters play an irreplaceable role in our success as a company. They are the ones who allow us to enable global communication for all, no matter the language barrier.     What We’re Looking For We provide all Spanish Interpreters with three weeks of paid in-center training. The program is not only intended to teach various interpretation and listening skills, but to also expand our applicant’s knowledge of industry-specific terms and protocols. Applicants complete their training once they hold successful practice sessions with experienced interpreters.  - Interpreters are required to be fluent in English and Spanish at an above average level - Able to pass a language assessment - Consecutively interpret conversations with ease and accuracy - Demonstrate excellent customer service practices, communicate all information clearly and accurately, and adhere to work requirements - Successful Interpreters will have the opportunity to learn new subject matter, become qualified to service more challenging call types, and advance their careers.
ID
2017-9603
Location
CR-San José
Category
Interpretation
Quality Assurance Analyst for famous retail company (25h/month) Thai natives    Position Background: We are currently recruiting a Quality Assurance Analyst to work with an international client from retail sector. The resource will provide an highly effective QA process while monitoring the effectiveness of the customer services representatives to deliver exceptional customer service via calls, email and chat.    Position responsibilities:   - Monitor calls, e-mails and chat via a remote recording platforms. - Work closely with the clients Customer Service (CS) Team to review and feedback on all customer processes, while adhering to agreed quality procedures for performance reviews. - Managing non-conformances and breaches within the CS teams by timely reporting and recommendations which will then be addressed by client managers. - Host regular quality meetings with the management and client team with analysis and offer solutions to improve areas of concern. - Maintain knowledge of the products, promotions, procedures and other important issues through management communications, meetings, training, and intranet. - Work as part of a Team. - Client and team calibration sessions. - Correct handling and adherence to Data Privacy of customer information.
ID
2017-9434
Location
TH-Bangkok
Category
Quality Assurance/Compliance

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