• Part time Quality Assurance Analyst (Traditional Chinese)

  • Responsibilities

    This is a part-time role (25 hours a month or more) where you will provide an independent and highly effective QA process which evaluates and checks adherence to processes, including regulatory requirements, while monitoring the effectiveness of our customer services representatives to deliver exceptional customer service via calls, email and chat.


    • Monitor calls, e-mails and chat via a remote recording platforms.
    • Work closely with the clients Customer Service (CS) Team to review and feedback on all customer processes, while adhering to agreed quality procedures for performance reviews.
    • Managing non-conformances and breaches within the CS teams by timely reporting and recommendations which will then be addressed by client managers.
    • Host regular quality meetings with the management and client team with analysis and offer solutions to improve areas of concern.
    • Maintain knowledge of the products, promotions, procedures and other important issues through management communications, meetings, training, and intranet.
    • Work as part of a Team.
    • Client and team calibration sessions.
    • Correct handling and adherence to Data Privacy of customer information.



    • Native level of Traditional Chinese
    • Fluency in English
    • Computer literacy.
    • Good knowledge of over the phone/email/chat Customer Service
    • Have a commitment to service excellence
    • Strong analytical ability
    • Have a can do attitude and a desire to deliver above and beyond
    • Flexible and adaptable to meet the changing needs of the business and ability to support the team through periods of change
    • 2 to 3 years Customer Services experience
    • Quality focus


    For more than 25 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2015 and ISO 17100:2015 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, e-learning and training, and legal support services. TransPerfect also offers a suite of next-generation technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.


    With annual revenues of over $615 million, TransPerfect is the world's largest provider of language services and technology solutions. From offices in more than 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.


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