• Helpdesk Support Specialist

    Technical Support
    US-NY-New York
  • Responsibilities

    We are seeking an energetic individual to work full-time in our New York City office as a Helpdesk Support Specialist. This is an experienced professional position for someone with 1-3 years of experience with a chance to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.


    Position Responsibilities:

    • Providing exceptional IT Services to TransPerfect employees
    • Installing and supporting Windows and Mac based hardware and software (inlcuding peripheral devices such as printers and USB devices)
    • Responding to support requests on a daily basis
    • Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users
    • Documenting and maintaing an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment


    • Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 Pro, Windows 8.1 Pro, Windows 10 Pro)
    • Knowledge of Mac OS X
    • Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
    • Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc.
    • Knowledge of Virus and Spyware removal techniques
    • Ability to quickly diagnose and fix problems
    • Ability to open a computer and replace defective components
    • Ability to operate in a dynamic, fast-paced environment
    • Ability to work in a team-oriented, collaborative environment
    • Exceptional written, oral and interpersonal communication skills
    • Exceptional customer service orientation
    • Must be detail oriented


    Valued but not required skills and experience:

    • Working knowledge of a past Helpdesk/Support Ticketing System
    • Experience with Microsoft Active Directory

    Physical demands and work environment:

    The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accomodations may be made to enable individuals with disabilities to perform the essential functions.


    Essential Functions:

    While performing duties of job, employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, of controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Finally, the employee generally works in an indoor office environment; working hours beyond the normal workweek may be required.


    For more than 25 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2015 and ISO 17100:2015 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, e-learning and training, and legal support services. TransPerfect also offers a suite of next-generation technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.


    With annual revenues of over $615 million, TransPerfect is the world's largest provider of language services and technology solutions. From offices in more than 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.


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