The requires working knowledge in the various disciplines utilized within and connecting to the telephony system. The engineer tests, troubleshoots and implements complex system technologies, operating systems components, software tools, and utilities with full competency. The position integrates new technology and maintains existing infrastructure required to support the division, and requires strong problem-solving, analytical and communications skills. This person is responsible for providing technical support for the call center environment, managing voice and data communication lines, as well as carriers of such technologies.
The ideal candidate must have a minimum of 3 years of hands-on experience with Contact Center/IVR/ACD technologies, including Interactive Intelligence (ININ). Candidate must be a team player who can be involved in project implementation, operation, and optimization of technologies.
The Connect division of TransPerfect provides over the phone service. This mission critical portion of our operation must have the strongest support and be managed to provide 99.999 up time.
For more than 25 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2015 and ISO 17100:2015 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, e-learning and training, and legal support services. TransPerfect also offers a suite of next-generation technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.
With annual revenues of over $615 million, TransPerfect is the world's largest provider of language services and technology solutions. From offices in more than 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.