E-Learning Account Manager

Client Service/Support
CA-Toronto, Ontario

Responsibilities is seeking an E-Learning Account Manager who is motivated, ambitious and technically savvy.  This person will work on key enterprise accounts and strategic initiatives, perform analysis & evaluation, and design & articulate solutions to both a business and technical audience.


A successful candidate will have a good understanding of new and existing technologies and industry trends related to E-Learning and LMS platforms. This  role will require a very strong sense of urgency and organization to provide high quality solutions.


  • Plan, and assist in implementing enterprise level E-Learning solutions for our wide portfolio of clients
  • Participate in new business process: RFP, presentations, proposals
  • Assist in pre-sales meetings or workshops
  • Consult with key business and technology contacts to provide technical solutions
  • Work closely with the E-Learning Strategy Consultant, E-Learning Developers, Specialists and Project Managers in the definition, articulation, and presentation of proposed technology solutions
  • Manage initial POC/Pilots and subsequent on-boarding of designed E-Learning solutions to internal and client teams
  • Assist in building overall plans/budgets and subsequent adherence
  • Assist in training and adoption of E-Learning processes for internal and client teams
  • Consult clients’ training leaders on innovations in their E-Learning and training road map and suggest best practices for continuous growth and improvement as well as successful localization of their training materials
  • Take on responsibility and ownership of tasks, work well as part of a team and be self motivated
  • Acquire first-hand knowledge on’s and partner technologies, tools and enhancements 


  • Bachelor’s Degree
  • Minimum 3 years experience in E-Learning industry positions
  • Ability to write structured technical documentation
  • Experience with E-Learning authoring tools (Articulate, Storyline, Lectora, Captivate, Flash etc.)
  • Excellent problem solving and analytical skills
  • Strong interpersonal skills
  • Effective time management skills
  • Ability to be a fast learner and apply those lessons to similar situations

Desired Skills:

  • Fluency in French
  • Instructional design experience
  • Experience with different Learning Management System platforms (Moodle, Cornerstone, SuccessFactors etc.)
  • Experience handling audio, video and different multimedia components when applied to E-Learning (cue points, subtitling, untimed audio, timed audio etc.)
  • Experience with project management techniques
  • Experience with Gamification is a plus
  • Although position does not require use of E-Learning authoring tools previous experience is a plus
  • An understanding or proven localization experience is a plus

Overview is a world leader in website localization, software localization, GMS (Globalization Management System) software products, and enterprise-level, professional translation services. Our translation solutions allow a diverse array of clients to deliver local language products, services, applications, training, and content in a culturally appropriate manner.

We were founded on the principle that great service is, and always will be, a key differentiator in the localization industry. Our dedication to client satisfaction is what we consider to be our most valuable asset. From President to Project Manager, we believe that making our clients' lives easier and delivering language services that exceed expectations allows us to develop and maintain strong client relationships, and hence to grow our business.  Please visit us at is an equal opportunity employer.


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