TransPerfect

Global Quality Lead

ID
2017-9582
Category
Quality Assurance/Compliance
ES-Barcelona

Responsibilities

Summary:

 

The Global Quality Lead implements and maintains linguistic quality management methodology, providing support to the company and our customers. You will be responsible for growing global linguistic support and quality management initiatives, providing critical support, tools and insights to help us scale up global quality solutions. We are looking for forward-thinking professionals who are more interested in how things could become and who can thrive in an evolving and fast-paced environment.

 

Role and Responsibilities:

  • Own the quality of one or more dedicated account(s) or projects.
  • Develop and deploy methods to improve quality management.
  • Evaluate project specifications and formulate risk-appropriate LQA strategies, including the implementation of quality control steps.
  • Help analyze feedback forms and any client feedback related to a set of languages or a specific language.
  • Monitor and analyze quality dashboards for program managers, production team members and executive consumption.
  • Manage process through the review step, participating in the selection and organization of reviewers, training initiatives, development and evaluation.
  • Put corrective actions in place where service falls short of expectations.
  • Oversee the results of the review step and resolve questions from linguists and in-country reviewers throughout the project life cycle.
  • Train partners in terms of linguistic processes, tools and linguistic quality management.
  • Advise on resource selection upon request.

 

Qualifications

Profile:

  • Strong linguistic background
  • Highly analytical with dependable attention to detail and effective researching skills
  • Known for having an inquisitive nature as well as excellent record keeping and time management abilities
  • Excellent written and verbal English communication skills, other languages would be an asset
  • Strong interpersonal skills
  • Proactive, can-do attitude
  • Use creativity to solve big-picture problems while remaining detail-oriented to solve the smaller ones.
  • Proficiency with Microsoft Office
  • Proficiency with CAT tools

Qualifications:

  • Bachelor’s degree
  • Proven experience in linguistic quality management or similar positions

Overview

For more than 20 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2015 and ISO 17100:2015 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, multicultural marketing, e-learning and training, and legal support services. TransPerfect also offers a suite of next-generation technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.

 

With annual revenues of over $550 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100  certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.

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