• Italian into English Quality Manager

    US-NY-New York
  • Responsibilities

    The position of Quality Manager is a key player at TransPerfect. This position reports into the Department Manager. Your particular language skill will allow you to finalize all the end product before it goes to the client.   



    • Proofread all translated documents for grammar, punctuation and spelling errors
    • Format all translated documents to mirror the original source document
    • Give feedback to Project Manager re: translated text in the form of a Q score
    • Suggest subjective changes regarding style, smoothness, and feel of translated documents
    • Utilize reference materials to maintain consistency across projects for individual clients
    • Create glossaries for individual clients to complement reference materials
    • Operate computer assisted translation (CAT) tools to improve efficiency
    • Efficiently maintains formal disciplined operations procedures across a variety of client projects
    • Track project-specific non-conformances and resolutions
    • Assist with making new department processes while improving on existing ones (improve productivity, profitability)
    • Maintain strong relationships with contract translators, editors, and proofreaders
    • Investigate client complaints regarding translations – holding both freelance and full-time employees accountable
    • Be responsible for any errors/omissions associated with their translation projects
    • Track and report on company-wide quality metrics
    • Juggle overlapping projects and priorities in a fast-paced environment
    • Perform other special projects or duties when required


    • Bachelor's degree or higher, preferably in a foreign language
    • Excellent communication (written and verbal) skills in Italian and English (native fluency)
    • Ability to support multiple projects by keeping accurate and up-to-date project specs
    • Excellent problem solving skills
    • Ability to maintain professionalism in all situations, especially under tight deadlines


    Valued but not required skills and experience:

    • Prior translation industry experience
    • Experience with Trados or SDLX


    For more than 20 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2015 and ISO 17100:2015 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, e-learning and training, and legal support services. TransPerfect also offers a suite of next-generation technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.


    With annual revenues of over $615 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100  certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.


    TransPerfect offers a comprehensive benefits package, including medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, flexible spending account options, and a proactive and accessible HR department that focuses on the staff’s health and happiness.


    TransPerfect is an equal opportunity employer.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed