Technology Services Engineer

Technical Support


Position Summary:

GlobalLink Technology Services Engineer will provide our customers with excellent technical assistance on our product offerings.


Job Description:

  • Understanding of GlobalLink technologies
  • Monitor and respond to internal and client users queries via the Support Center
  • Troubleshooting of technical issues
  • Control and license generation of GlobalLink applications
  • Working with bug tracking software
  • Documentation of issues for Knowledge base
  • Posting and maintaining information on Intranet
  • Self-training to better understand technologies
  • Conduct application training programs for custom developed software
  • Delivery of applications training via classroom and eLearning platforms
  • Learning new programs and creating training materials for new and existing software


Skills/Education required:      

  • BS in Computer Sciences or related subject
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills (English language)
  • Good technical knowledge overall
  • Experience with virtualization
  • Excellent skills with Windows
  • Mac OS, Unix and Linux knowledge a plus
  • Enjoy working with people and being part of a team


Skills preferred:

  • MSc in localization
  • Experience with technical support and bug reporting tools, identifying, documenting and tracking support issues and defects
  • Previous experience with localization engineering and CAT tools
  • Experience with testing website and web applications
  • Able to work independently and efficiently to meet deadlines
  • Able to promptly answer support related email, phone calls and other electronic communications
  • Self motivated, detail-oriented and organized


For more than 20 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2015 and ISO 17100:2015 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, multicultural marketing, e-learning and training, and legal support services. TransPerfect also offers a suite of next-generation technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.


With annual revenues of over $550 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100  certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.


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