TransPerfect

Technology Services Engineer

ID
2017-9471
Category
Information Technology
US-CO-Boulder

Responsibilities

GlobalLink Technology Services Engineers will provide our customers with excellent technical assistance on our product offerings.

 

  • Understanding of GlobalLink technologies
  • Monitor and respond to internal and client users queries via the Support Center
  • Troubleshooting of technical issues
  • Control and license generation of GlobalLink applications
  • Working with bug tracking software
  • Documentation of issues for Knowledge base
  • Posting and maintaining information on Intranet
  • Self-training to better understand technologies
  • Conduct application training programs for custom developed software
  • Delivery of applications training via classroom and eLearning platforms
  • Learning new programs and creating training materials for new and existing software

Qualifications

  • BS in Computer Sciences/Engineering
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills
  • Strong overall technical knowledge
  • Experience with virtualization
  • Excellent skills with Windows
  • Mac OS, Unix and Linux knowledge a plus
  • Enjoy working with people and being part of a team

 

Skills preferred:

  • Experience with technical support and bug reporting tools, identifying, documenting and tracking support issues and defects
  • Previous experience with localization engineering
  • Experience with testing website and web applications
  • Able to work independently and efficiently to meet deadlines
  • Able to promptly answer support related email, phone calls and other electronic communications
  • Self motivated, detail-oriented and organized
  • Experience with hardware and software issues
  • Working knowledge of writing, executing test scripts and understanding software testing methodologies

Overview

Translations.com is a world leader in website localization, software localization, GMS (Globalization Management System) software products, and enterprise-level, professional translation services. Our translation solutions allow a diverse array of clients to deliver local language products, services, applications, training, and content in a culturally appropriate manner.

We were founded on the principle that great service is, and always will be, a key differentiator in the localization industry. Our dedication to client satisfaction is what we consider to be our most valuable asset. From President to Project Manager, we believe that making our clients' lives easier and delivering language services that exceed expectations allows us to develop and maintain strong client relationships, and hence to grow our business. 

 

Please visit us at www.translations.com.

Translations.com offers a comprehensive benefits package including: medical, dental, vision, 401k, paid time-off, company sponsored life insurance, short term and long term disability, flexible spending account options, and a pro-active and accessible HR department that focuses on the staff’s health and happiness.

 

Translations.com is an equal opportunity employer.

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