TransPerfect

E-Learning Account Manager (with Mandarin)

ID
2017-9411
Category
Client Service/Support
HK-

Responsibilities

Translations.com is seeking an E-Learning Account Manager who is motivated, ambitious and technically savvy.  This person will work on key enterprise accounts and strategic initiatives, perform analysis & evaluation, and design & articulate solutions to both a business and technical audience.

 

A successful candidate will have a good understanding of new and existing technologies and industry trends related to E-Learning and LMS platforms. This  role will require a very strong sense of urgency and organization to provide high quality solutions.

 

Description:

  • Plan, and assist in implementing enterprise level E-Learning solutions for our wide portfolio of clients
  • Participate in new business process: RFP, presentations, proposals
  • Assist in pre-sales meetings or workshops
  • Consult with key business and technology contacts to provide technical solutions
  • Work closely with the E-Learning Strategy Consultant, E-Learning Developers, Specialists and Project Managers in the definition, articulation, and presentation of proposed technology solutions
  • Manage initial POC/Pilots and subsequent on-boarding of designed E-Learning solutions to internal and client teams
  • Assist in building overall plans/budgets and subsequent adherence
  • Assist in training and adoption of E-Learning processes for internal and client teams
  • Consult clients’ training leaders on innovations in their E-Learning and training road map and suggest best practices for continuous growth and improvement as well as successful localization of their training materials
  • Take on responsibility and ownership of tasks, work well as part of a team and be self motivated
  • Acquire first-hand knowledge on Translations.com’s and partner technologies, tools and enhancements 

Qualifications

Required Skills:

  • Bachelor’s Degree
  • Minimum 3 years experience in E-Learning industry positions
  • Excellent English written and verbal communication skills
  • Ability to write structured technical documentation
  • Experience with E-Learning authoring tools (Articulate, Storyline, Lectora, Captivate, Flash etc.)
  • Excellent problem solving and analytical skills
  • Strong interpersonal skills
  • Effective time management skills
  • Ability to be a fast learner and apply those lessons to similar situations
  • Ability to take on challenges with a strong desire to gain experience in the E-Learning development and localization industry

Desired Skills:

  • Instructional design experience
  • Experience with different Learning Management System platforms (Moodle, Cornerstone, SuccessFactors etc.)
  • Experience handling audio, video and different multimedia components when applied to E-Learning (cue points, subtitling, untimed audio, timed audio etc.)
  • Experience with project management techniques
  • Experience with Gamification is a plus
  • Although position does not require use of E-Learning authoring tools previous experience is a plus

An understanding or proven localization experience is a plus

Overview

For more than 20 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2008 and EN 15038:2006 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, multicultural marketing, e-learning and training, and legal support services. TransPerfect also offers a suite of next-generation technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.

With annual revenues of over $500 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and EN 15038 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.

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