The Quality Assurance (QA) Department is an independent, neutral branch of TransPerfect that reports directly to TransPerfect’s CEO. The goals of the department are simple: ensure TransPerfect’s and TransPerfect’s clients’ best interests and promote and improve quality.
The Quality Assurance Specialist directly impacts all aspects of TransPerfect’s Global Quality Management System, which is compliant to all applicable international and local statutory and regulatory requirements (e.g., 21 CFR Part 11 and GCP/ICH) as well as international standards such as ISO 9001 and ISO 17100 (EN 15038). The Quality Assurance Specialist plays a vital role in the maintenance, establishment and development of Quality Assurance programs, policies, processes and procedures as well as in ensuring client satisfaction and retention by carrying out audit-related tasks and follow-up activity with clients, auditors, vendors or other forms of quality and process inspections, as needed.
A Quality Assurance Specialist must be a change agent that will foster a quality-driven culture, promote innovative practices that ensure quality and success, and integrate quality practices and accountability into all activities.
Desired skills and experience:
For more than 20 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2015 and ISO 17100:2015 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, multicultural marketing, e-learning and training, and legal support services. TransPerfect also offers a suite of next-generation technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.
With annual revenues of over $550 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.