TransPerfect

Client Services Account Manager (with Spanish, Travel and Hospitality Accounts)

ID
2017-9295
Category
Client Service/Support
ES-Barcelona

Responsibilities

We are looking for a person with high level of problem solving skills, strong communication abilities and AM/production background to strategically manage relationships with large and medium size international travel and hospitality accounts. The AM must be able to communicate fluently in Spanish and English. Catalan is welcome.

The AM will focus on the three pillars: account growth, account profitability, and client relationship growth.

 

Position responsibilities:

  • Respond to client requests for new project initiatives. The Account Manager collaborates with production teams to assess the scope of work and produce cost estimates for web, document/sometimes e-learning projects. The AM assesses the competitive landscape, develops project proposal and agrees on the budget and schedule with the client.
  • Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables.
  • The AM needs to have clear communication with the client and the production team and set proper client expectations for project and have overall account health in mind.
  • Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by doing risk assessment and anticipating and resolving any potential roadblocks to successful completion.
  • Support new business efforts by attending sales meetings, participating in sales calls, preparing RFPs and cost estimates and entertaining clients.
  • Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, identifying new business opportunities and providing a high level of service.

Qualifications

Essential skills and experience required:

  • University degree and minimum 3 years of experience working within localization company as a PM, sales person, Account Manager Etc.
  • Superior written and spoken communication skills in English and Spanish. Catalan welcome
  • Experience working for travel and hospitality clients and understanding their needs
  • Proficiency in Microsoft Office; MS Project desirable. Working knowledge of TM tools. Familiarity with various TMS tools, software localization platforms,
  • Working knowledge of e-learning localization processes would be a plus.
  • Experience leading client facing meetings, business reviews, presenting processes etc.
  • Willingness to travel to offsite client or client business meetings
  • The ideal candidate will demonstrate ability to: multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build relationships with clients and co-workers, work independently and as part of a team, take active measures to solve problems and commit to a high level of service.

Overview

For more than 20 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2015 and ISO 17100:2015 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, multicultural marketing, e-learning and training, and legal support services. TransPerfect also offers a suite of next-generation technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.

 

With annual revenues of over $550 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100  certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.

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