TransPerfect

Customer Service Representative

ID
2017-9280
Category
Operations
US-AZ-Tempe

Responsibilities

As a Customer Service Representative you are responsible for providing quality customer service that consistently meets or exceeds Company standards of excellence and customer expectations.  The position is directly responsible for handling inquiries from customers.   

 

Our Customer Service Representatives are enthusiastic and motivated. We are a team, working together in an organized and structured environment that thrives on employees who work with integrity, honesty, punctuality, and leadership.

 

 

Position Responsibilities:

  • Answers inquiries from customers and quickly assesses customer needs and proactively provides solutions
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Answers the phone in a pleasant and professional manner
  • Document the resolution and follow up with the customer as needed
  • Maintains customer records by updating account information
  • Communicates effectively with other departments to resolve customer issues
  • Follow-up with the client on special cases presented by the customer to reach a solution
  • Training Schedule: Monday to Friday 8:30am to 5pm AZ Time
  • Work Schedule will be during business hours Monday to Friday 5am to 6pm and Saturday 9am to 2pm AZ Time

Qualifications

  • 1-2 years’ experience working within a customer-service-focused environment preferred
  • High school diploma or GED
  • Excellent Customer Relation Skills
  • Excellent computer skills with quick and accurate typing, the ability to open several applications at one time and review documents with attention to detail and accuracy
  • Ability to handle escalated calls, with empathy and professionalism
  • Decision making and problem solving skills
  • Ability to deal with customers from diverse backgrounds
  • Excellent time management skills
  • Microsoft office, Outlook and Excel experience is preferred.

Overview

TransPerfect Connect (TPC) is the world's leading provider of remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services. TRI offers services in over 170 languages and employs industry-specialized interpreters screened for subject expertise. TPC is a division of TransPerfect, the world’s largest privately held provider of language services and globalization management technology solutions.

 

For more than 20 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2015 and ISO 17100:2015 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, e-learning and training, and legal support services. TransPerfect also offers a suite of next-generation technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.

 

With annual revenues of over $550 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100  certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.

 

TransPerfect is an equal opportunity employer.

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