TransPerfect

Client Services Account Manager

ID
2017-9277
Category
Client Service/Support
US-OR-Corvallis

Responsibilities

Summary:

The Client Services team at Translations.com (TDC) is seeking a goal-oriented, energetic and talented individual who has a passion for problem solving. The role of Account Manager is to retain and grow client relationships while managing the lifecycle for projects in over 100 languages. Ideally you will demonstrate an ability to: multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build relationships with clients and co-workers, work independently and as part of a team, take active measures to solve problems and commit to a high level of service.

 

Responsibilities:

  • Serve as the primary point of contact for client contacts
  • Respond to client requests for new project initiatives
  • Collaborate with various members of the production and sales teams to assess the scope of work
  • Attend sales meetings, sales calls and prepare RFP responses
  • Take a proactive role in learning about clients’ industry, business needs and company culture
  • Perform workflow design and onboarding for localization services and technology implementations

Qualifications

About You

As a Client Services Account Manager you are a:

  • Creative thinker – You are curious and unafraid to ask questions
  • Hard worker – You are industrious and diligent in everything you do
  • Innovator – You are willing to initiate changes and introduce new ideas

You experience includes:

  • Minimum Bachelor’s Degree from a 4-year college or university
  • 1-3 years experience in client-facing role
  • Superior written and spoken communication skills in English
  • Proficiency in Microsoft Office (Word, Excel, Outlook)

Overview

About Us:

Translations.com is a world leader in website and software localization, GMS (Globalization Management System) software products, and enterprise-level, professional translation services. Our translation solutions allow a diverse array of clients to deliver local language products, services, applications, training, and content in a culturally appropriate manner.

We were founded on the principle that great service is, and always will be, a key differentiator in the localization industry. Our dedication to client satisfaction is what we consider to be our most valuable asset. From President to Project Manager, we believe that making our clients' lives easier and delivering language services that exceed expectations allows us to develop and maintain strong client relationships, and hence to grow our business.  Please visit us at
www.translations.com.

 

 

Translations.com offers a comprehensive benefits package including: medical, dental, vision, 401k, paid time-off, company sponsored life insurance, short term and long term disability, flexible spending account options, and a pro-active and accessible HR department that focuses on the staff’s health and happiness. Translations.com is an equal opportunity employer.

 

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