Entry-level Support Analyst (Help Desk)

Technical Support
US-NY-New York


This role reports directly to the Help Desk Manager. Support Analysts (SAs) are responsible for acting as a liaison between our clients and our company. SAs provide support for the TransPerfect Interactive platforms. SAs mainly assist in front-end technical issues, escalating back-end issues to the Solution Engineering team, and providing basic project management support for ongoing projects.


  • Responsible for providing support to the users of the TransPerfect Interactive platforms
  • Provide email customer support on TransPerfect Interactive’s 24/7/365 Help Desk
  • Provide phone support for users calling the support phone line
  • Manage the individual projects on the TransPerfect Interactive applications, including:
      working with the administrators in the creation new projects
      training end users on using the application
      working closely with the site administrators on the ongoing upkeep and management of the project
  • Assist with User Acceptance Testing for new features/releases, as assigned by the SA Manager


  • Minimum Bachelor’s Degree from a 4-year college or equivalent
  • Superior written and spoken communication skills in English
  • Proficiency in Microsoft Office (Word, PowerPoint, Excel, Outlook)
  • Experience with Adobe applications, including Acrobat
  • Proficient with Windows Operating systems, Windows 7 and higher

Desired Skills:

  • Prior experience in customer service strongly preferred
  • Able to multitask in a fast-paced environment
  • Work well with people from a variety of different backgrounds and cultures
  • Build relationships with clients and co-workers
  • Can work independently and as part of a team
  • Take active measures to solve problems and commit to a high level of service
  • Has a strong knowledge of Technology within the industry
  • Experience using Mac OS X operating systems


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