TransPerfect

Program Manager - Life Sciences

ID
2017-8971
Category
Project Management
US-NY-New York

Responsibilities

The Program Manager will be responsible for the operational success of TransPerfect ensuring seamless team collaboration and development, program delivery, strategic customer service and quality control and evaluation.

 

A successful Program Manager will have solid program management skills, excellent problem solving skills, and the ability to build strong relationships with client and internal teams in face to face and virtual environments.

 

  • Own the service delivery for the program, across geographically dispersed client and TransPerfect teams
  • Enhance organizational excellence by establishing operational benchmarks, timelines, and resources needed to achieve strategic goals, proactively recommending and driving improvements as necessary; set standards for accountability and measurements of success
  • Engage with the client and internal teams to design and implement new initiatives to further develop process improvement, quality procedures, and efficient workflow models
  • Be the pivotal point of contact for the client with responsibility for communication, setting achievable service and delivery expectations, and ensuring these are fulfilled and satisfaction levels consistently maintained
  • Ensure the client has knowledge of the defined process and best industry practices to develop trust in program services and solutions delivery
  • Collaborate with internal teams to establish, strengthen and expand client relationships and support development of new business opportunities and overall profitable revenue growth
  • Identify gaps and trends to support the Client Service team to maximize revenue potential through expansion and/or diversification of services and solutions
  • Partner with Production team to dissect and shape new offerings and support client-facing teams to build value proposition around these proposed offerings
  • Build and strengthen the relationships between the diverse teams working on the account
  • Drive strategic planning and strategy implementation to aid and report on improved customer satisfaction, consistent quality delivery, process efficiency, and increased profitability
  • Complete all other tasks as assigned by his/her manager

Qualifications

  • Minimum Bachelor’s degree or equivalent
  • Minimum 5 years of experience in program/account management
  • Experience working with a high-performance, collaborative, constructive peer group
  • Leadership experience in managing teams
  • Independent, self-motivated, results-oriented, and dynamic
  • Exceptional problem solving/critical thinking skills
  • Ability to work effectively under pressure to meet tight deadlines and challenging goals
  • Proficient in using technology as a management reporting tool and experience working with information technology staff to develop and implement program evaluation systems
  • Energized in matrix organizations where excellence is achieved through relationships rather than formal reporting structures
  • Thorough understanding of project management
  • Advanced use of Microsoft Office applications
  • Strong attention to detail

Overview

About TransPerfect

For more than 20 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2015 and ISO 17100:2015 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, e-learning and training, and legal support services. TransPerfect also offers a suite of next-generation technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.

 

With annual revenues of over $550 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100  certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.

 

TransPerfect offers a comprehensive benefits package, including medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, flexible spending account options, and a proactive and accessible HR department that focuses on the staff’s health and happiness.

 

TransPerfect is an equal opportunity employer.

 

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