TransPerfect

Experienced Telephonic/OPI Interpreters (Independent Contractors)

ID
2017-8741
Category
Interpretation
US-AZ-Tempe

Responsibilities

Experienced Interpreters are responsible for providing consecutive interpretation services over-the-phone from an at-home office. They must have training and experience necessary to provide accurate and complete interpretation, be able to pass an interpretation assessment test and conduct themselves according to the ethical and professional guidelines and best practices as outlined both by TransPerfect and the larger profession.  Successful Interpreters will be expected to provide excellent customer service, communicate all information and ideas clearly and accurately, and respond to any feedback provided from monitoring.

 

  • Provide the highest level of customer service during interpreting sessions
  • Meet interpreter quality standards set by TransPerfect Connect's TTQ department.
  • Continuously expand vocabulary and knowledge of subject matter required for various clients.
  • Receive and respond to feedback based on remote monitoring sessions
  • Complete all required compliance training and keep all assignment-related information strictly confidential
  • Provide accurate and complete interpretation; never paraphrasing
  • Interpret without ever counseling, advising or interjecting personal opinions
  • Maintain all professional and ethical standards as outlined by TransPerfect and the larger profession

Qualifications

  • Professional Proficiency in over-the-phone consecutive interpretation required
  • A minimum of two years of previous interpretation experience required for languages of greater diffusion and preferred for languages of lesser diffusion
  • A high school diploma, GED or equivalent
  • A four-year college degree preferred.
  • The ability to pass a language assessment for languages of greater diffusion and an all English assessment of relevant terminology and code-switching ability for languages of lesser diffusion
  • Recognized certification in language interpretation (healthcare, legal or community) preferred
  • Documented training in interpretation required for languages of greater diffusion and preferred for languages of lesser diffusion
  • Documented completion of a language proficiency interview/assessment preferred for languages of lesser diffusion
  • Ability to communicate effectively across cultures
  • Ability to use multiple software and phone systems simultaneously required
  • Ability to sit and interpret over-the-phone for extended periods required
  • Ability to concentrate and take effective notes in a fast-paced work environment required

Overview

TransPerfect Remote Connect is the world's leading provider of remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services. Transperfect Connect offers services in over 170 languages and employs industry-specialized interpreters screened for subject expertise. Transperfect Connect is a division of TransPerfect, the world’s largest privately held provider of language services and globalization management technology solutions.

 

For more than 20 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2015 and ISO 17100:2015 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, e-learning and training, and legal support services. TransPerfect also offers a suite of next-generation technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.

 

With annual revenues of over $550 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100  certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.

 

TransPerfect is an equal opportunity employer.

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