TransPerfect

Quality Assurance Analayst-Malay natives (25h/month)

ID
2017-8727
Category
Quality Assurance/Compliance
SG-Singapore
CN-Beijing

Responsibilities

Quality Assurance Analyst for famous retail company (20h/month)

 Malaysian natives

 

 Position Background: We are currently recruiting a Quality Assurance Analyst to work with an international client from retail sector. The resource will provide an highly effective QA process while monitoring the effectiveness of the customer services representatives to deliver exceptional customer service via calls, email and chat. 

 

Position responsibilities:

 

  • Monitor calls, e-mails and chat via a remote recording platforms.
  • Work closely with the clients Customer Service (CS) Team to review and feedback on all customer processes, while adhering to agreed quality procedures for performance reviews.
  • Managing non-conformances and breaches within the CS teams by timely reporting and recommendations which will then be addressed by client managers.
  • Host regular quality meetings with the management and client team with analysis and offer solutions to improve areas of concern.
  • Maintain knowledge of the products, promotions, procedures and other important issues through management communications, meetings, training, and intranet.
  • Work as part of a Team.
  • Client and team calibration sessions.
  • Correct handling and adherence to Data Privacy of customer information.

Qualifications

Essential skills and experience required:

 

  • Native Level of Malaysian
  • Good level of English
  • Valid work VISA
  • Background in customer service
  • Previous experience with linguistic tasks is welcome
  • Availability to work from our office with a flexible working schedule
  • Flexible and adaptable to meet the changing needs of the business and ability to support the team through periods of change
  • Strong analytical ability
  • Quality focus

Overview

For more than 20 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2008 and EN 15038:2006 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, multicultural marketing, e-learning and training, and legal support services. TransPerfect also offers a suite of next-generation technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.

With annual revenues of over $500 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and EN 15038 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.

For more than 20 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2008 and EN 15038:2006 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, multicultural marketing, e-learning and training, and legal support services. TransPerfect also offers a suite of next-generation technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.

With annual revenues of over $500 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and EN 15038 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.

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