Program Manager

Project Management
US-NY-New York


The role of Program Manager will be responsible for the operational success of TransPerfect by promoting seamless team collaboration, engaging in process development, ensuring long-term program sustainability, and tracking and evaluating Key Performance Indexes (KPI) periodically at an account-wide level.


  • Establish operational benchmarks, timelines, and resources needed to achieve strategic goals, proactively recommending and driving improvements; set standards for accountability and measurements of success.
  • Serve as pivotal point of contact for the client.
  • Responsible for tracking and maintaining communication and setting achievable service and delivery expectations.
  • Liaise with internal teams to design and implement new initiatives to drive process improvement, quality procedures, and efficient workflow models.
  • Actively support cross-divisional training, technologies and solutions.
  • Establish, strengthen and expand client relationships and support new business development opportunities.
  • Responsible for providing detailed budget, schedule and instructions to the project team
  • Ability to anticipate pitfalls or potential roadblocks to successful completion by being proactive.
  • Educate and inform clients about the translation process and best industry practices to build strong client relationships and provide successful solutions delivery.
  • Identify new opportunities for business development.
  • Identify gaps and trends to maximize revenue potential through expansion and/or diversification of services.
  • Support strategic planning and strategy implementation to improved customer satisfaction, consistent quality delivery, process efficiency, and increased profitability.
  • Oversee program-level performance reporting and improvement: internal dashboards and client KPI analysis.
  • Serve as an escalation point on individual projects as well as the overall account.
  • Complete all other tasks as assigned by a manager.


  • 4-year degree
  • 3 – 5 years of full-time work experience in at least one of the following related fields: Clinical Trials, Hospital Services, electronic Clinical Outcome Assessments (eCOA), Mobile Device Application Development, and Language Services.
  • Exceptional problem-solving/critical thinking skills
  • Understanding of project and program management.
  • Ability to work effectively under pressure to meet tight deadlines and aggressive goals
  • Experience working with a high-performance, collaborative, constructive peer group
  • A team player with a flexible and creative approach
  • Proficient in using technology as a management reporting tool and experience working with information technology staff to develop and implement program evaluation systems
  • Excellent communication skills (both written and verbal) in native language as well as English
  • Keen attention to detail
  • Ability to learn new skills quickly
  • Ability to maintain professionalism, focus and result-orientation under pressure and tight deadlines

Desired Skills:

  • Prior experience in the medical, pharmaceutical, software, or translation industry
  • Conceptual familiarity with software development and deployment Familiarity with MS Office and Adobe software products
  • Program Management Professional certification


For more than 20 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2008 and EN 15038:2006 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, multicultural marketing, e-learning and training, and legal support services. TransPerfect also offers a suite of next-generation technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.

With annual revenues of over $500 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and EN 15038 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.

TransPerfect offers a comprehensive benefits package, including medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, flexible spending account options, and a proactive and accessible HR department that focuses on the staff’s health and happiness.


TransPerfect is an equal opportunity employer.


For more information on the TransPerfect Family of Companies, please visit our website at




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