TransPerfect

Account Manager, Media Global Client Solutions

ID
2017-8332
Category
Sales
US-CA-Los Angeles

Responsibilities

localization. As an Account Manager, you will manage key client accounts and oversee the entire life-cycle of projects.  You will oversee all aspects of project coordination (scoping, quoting, launching and management of all data, personnel and departments involved) from hand-off through project completion, to ensure on-time, on-budget, and quality delivery. As a successful Account Manager you will effectively establish and maintain excellent relationships with clients, sales and production teams worldwide.

Responsibilities:

  • Review and understand client orders and project deliverables, determine production milestones and preemptively flag any concerns and/or questions prior to kick-off.
  • Identify opportunities for clients to maximize the impact of their content by understanding end-use and target audience and advising on the best approach for localization
  • Collaborate with various members of the production and sales teams to assess the scope of work and produce cost estimates
  • Align with multiple production departments and technical teams to ensure deliverables meet or exceed quality and turnaround expectations.
  • Analyze delays and production hurdles and immediately escalate delays or roadblocks, whilst providing alternate solutions for approval.
  • Ensure billing and invoice queries are handled in a timely manner
  • Assist in planning ramp-up initiatives through collaboration with Vendor Management and Training Teams.
  • Monitor project statuses and KPIs. Prepare project reports, progress summaries, and/or related data.
  • Proactively identify potential client issues with ongoing projects

Qualifications

As a Media GCS Account Manager you are a:

  • Creative thinker – You are curious and unafraid to ask questions
  • Hard worker – You are industrious and diligent in everything you do
  • Innovator – You are willing to initiate changes and introduce new ideas

Your experience includes:

  • Minimum Bachelor’s degree
  • 1-3 years experience in a client-facing role in the media/audiovisual localization industry
  • Excellent written and verbal communication skills in English, other languages would be an asset
  • Exceptional problem solving and analytical skills
  • Strong interpersonal skills
  • Experience in a client facing role managing client expectations
  • Ability to work independently and manage time in a fast-paced environment

Overview

Translations.com is a world leader in website and software localization, GMS (Globalization Management System) software products, and enterprise-level, professional translation services. Our translation solutions allow a diverse array of clients to deliver local language products, services, applications, training, and content in a culturally appropriate manner.

We were founded on the principle that great service is, and always will be, a key differentiator in the localization industry. Our dedication to client satisfaction is what we consider to be our most valuable asset. From President to Project Manager, we believe that making our clients' lives easier and delivering language services that exceed expectations allows us to develop and maintain strong client relationships, and hence to grow our business.  Please visit us at
www.translations.com.

 

Translations.com offers a comprehensive benefits package including: medical, dental, vision, 401k, paid time-off, company sponsored life insurance, short term and long term disability, flexible spending account options, and a pro-active and accessible HR department that focuses on the staff’s health and happiness. Translations.com is an equal opportunity employer.

 

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