Japanese Quality Manager/Proofreader (General Business)



Position Summary:

The position of Quality Manager is a key player at TransPerfect Translations. This position reports into the Department Manager of Corporate Technical Dept. Your particular language skill will allow you to finalize the end product before it goes to the client.


Position responsibilities:

  • Proofread all translated documents for grammar, punctuation and spelling errors
  • Format all translated documents to mirror the original source document
  • Give feedback to Project Manager regarding translated text in the form of a Q score
  • Suggest subjective changes regarding style, smoothness, and feel of translated documents
  • Utilize reference materials to maintain consistency across projects for individual clients
  • Create glossaries for individual clients to complement reference materials
  • Operate computer assisted translation (CAT) tools to improve efficiency
  • Efficiently maintains formal disciplined operations procedures across a variety of client projects
  • Track project-specific non-conformances and resolutions
  • Assist with making new department processes while improving on existing ones (improve productivity, profitability)
  • Maintain strong relationships with contract translators, editors, and proofreaders
  • Investigate client complaints regarding translations – holding both freelance and full-time employees accountable
  • Be responsible for any errors/omissions associated with their translation projects
  • Track and report on company-wide quality metrics
  • Juggle overlapping projects and priorities in a fast-paced environment
  • Perform other special projects or duties when required


Essential skills and experience required:

  • Minimum Bachelor's degree or its equivalent ideally in a language field
  • Native Japanese speaker with excellent written and verbal communication skills in both Japanese and English
  • Ability to support multiple projects by keeping accurate and up-to-date project specs
  • Excellent problem solving skills
  • Ability to maintain professionalism in all situations, especially under tight deadlines
  • Satisfactory results on company tests
  • Minimum passing grade (subject to individual language) on appropriate foreign language tests, as applicable


Valued but not required skills and experience:

  • Prior translation industry experience
  • Experience with Trados or SDLX


For over 20 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2008 and EN 15038:2006 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, multicultural marketing, training and learning, and legal support services. TransPerfect also offers a suite of cutting edge technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.


With annual revenues of over $500 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001:2015 and 17100:2015 certified. TransPerfect has global headquarters in New York, with regional headquarters in London, Hong Kong, and Tokyo.


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