TransPerfect

Japanese Account Manager - Client Services Associate

ID
2017-8182
Category
Client Service/Support
JP-Tokyo

Responsibilities

 

Description: Tranlsations.com branch in Tokyo looks for a proactive Account Manager who wants to join a quickly growing company. The suitable candidate would be expected to assist Senior Account Managers with their day to day task in the initial period till they are deemed ready to work on their own accounts.

 

Key Responsibilities

 

Training period:

  • Help Account Managers with internal administrative tasks (billing, trackers, Quote templates preparation etc.)

Leading to:

  • being responsible for all client communication and conflict resolution
  • ensuring that client issues are dealt with in an efficient manner, registered and investigated by the Quality Team
  • working closely with the production and/or solution engineering team(s) in order to maintain a continuous knowledge of project status in order to identify potential issues
  • ensuring that all processes and procedures are completed, quality standards are met, and that projects are profitable.
  • being aware and in pursuit of opportunities for account growth
  • providing regular two-way communication between the client and production, to provide strong team representation and set proper client expectations
  • understanding TransPerfect’s services and solutions and effectively communicates and recommends them to the client.
  • reviewing all major deliverables to ensure quality standards and client expectations are met
  • developing and maintaining job trackers, Key Performance Indicator reports etc
  • monitoring client budgets and billing process for accuracy and timeliness
  • working on Account Strategy with the Sales person

 

Qualifications

  • Degree in translation or similar would be an advantage.
  • Understanding of the overall translation processes would be an advantage but is not mandatory.
  • Strong project management skills.
  • Strong quantitative skills.
  • Extremely organized and highly motivated.
  • Excellent verbal/written communication skills in English and native Japanese.
  • Word, Excel, PowerPoint, Project Plan skills.
  • Demonstrated commitment to teamwork and results.

Overview

Translations.com is a world leader in website localization, software localization, GMS (Globalization Management System) software products, and enterprise-level, professional translation services. Our translation solutions allow a diverse array of clients to deliver local language products, services, applications, training, and content in a culturally appropriate manner.

 

We were founded on the principle that great service is, and always will be, a key differentiator in the localization industry. Our dedication to client satisfaction is what we consider to be our most valuable asset. From President to Project Manager, we believe that making our clients' lives easier and delivering language services that exceed expectations allows us to develop and maintain strong client relationships, and hence to grow our business.

 

Translations.com offers a comprehensive benefits package including: medical, dental, vision, 401k, paid time-off, company sponsored life insurance, short term and long term disability, flexible spending account options, and a pro-active and accessible HR department that focuses on the staff’s health and happiness.

 

Translations.com is an equal opportunity employer.

 

For more information on Translations.com, please visit our website at www.translations.com.

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