TransPerfect

Account Manager - Sales

ID
2016-7832
Category
Sales
JP-Tokyo

Responsibilities

 

Position Summary: 

 

The position of Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients.  

 

Position responsibilities:

  • Research prospective clients through several strategies including internet research, trade show lists, referrals, yellow pages, various professional directories and personal investigation
  • Create accurate spreadsheets of prospective client data including names, titles, phone numbers, addresses and various other information
  • Generate daily mailings to prospective clients using updated and accurate spreadsheets
  • Cold call prospective clients
  • Attend trade shows, conferences, events, and functions relating to the industry in order to develop contacts and leads
  • Utilize social skills and standing to best represent TransPerfect in order to make a positive impression on prospective clients
  • Constantly represent TransPerfect to all existing contacts to best create a positive brand and generate interest through word-of-mouth marketing strategies
  • Creatively problem solve to improve current new business development strategy
  • Assist DBDs with counter negotiation following a customer complaint, as well as with day-to-day tasks ranging from faxing, photocopying and answering telephone calls
  • Maintain a professional demeanor at all times with existing and prospective clients
  • Enter new jobs into the “Jobs Database”
  • Create and deliver accurate and complete Job Toolkits, using TransPerfect’s existing template
  • Negotiate rates and deadlines with prospective and current clients
  • Educate prospective and existing clients regarding the translation process, including TransPerfect’s rates, justification for turnaround time and competitors’ information
  • Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product
  • Bill completed jobs in a timely fashion
  • Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service
  • Investigate with production any claims of poor quality or questions from clients after a translation has been completed
  • Forward all customer feedback to production and management
  • Utilize creative skills to improve various processes within and between sales and production
  • Aggressively pursue due and overdue unpaid revenue from clients via phone calls, letters and other creative methods to make certain that clients pay in a timely manner
  • Research and understand all industries that TransPerfect markets to including industry leaders, current events and any other pertinent data
  • Be knowledgeable in the translation industry including leaders, competitive data, proposal formats, competitive rates and marketing strategies
  • Perform other special projects or duties when required 

 

Qualifications

  • Native Japanese speaker with excellent written and verbal English communication skills
  • Minimum Bachelor’s degree or equivalent
  • Excellent problem solving and analytical skills
  • Strong interpersonal skills
  • Effective time management

Overview

For over 20 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2008 and EN 15038:2006 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, multicultural marketing, training and learning, and legal support services. TransPerfect also offers a suite of cutting edge technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.

 

With revenues of over $500 million and more than 3,500 full-time employees, TransPerfect is the largest privately held language services provider in the world. And with more than 85 client service locations on 6 continents, TransPerfect offers 24/7/365 client service and production capabilities. We attribute our growth to the skill, aptitude, and commitment of our high caliber employees. Put simply, we hire the most talented candidates and give them the guidance, resources, and opportunities they need to grow their careers in a thriving industry.

 

TransPerfect offers a comprehensive benefits package including: medical, dental, vision, 401k, paid time-off, company sponsored life insurance, short term and long term disability, flexible spending account options, and a pro-active and accessible HR department that focuses on the staff’s health and happiness.

 

TransPerfect is an equal opportunity employer.

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