• Senior Account Manager

    Client Service/Support
  • Responsibilities

    • Support the new business efforts by attending sales meetings, participating in sales calls, preparing RFPs and cost estimates and entertaining clients.
    • Onboard new clients, ensuring that client requirements are fully understood and that the teams and processes that are put in place by are geared towards successfully meeting those requirements.
    • Guide and advise the client in best practice based on experience of managing successful multilingual initiatives.
    • Collaborate with Production members to assess the scope of work and produce cost estimates for web and software localization as well as traditional translation projects
    • Develop project proposals; negotiate budgets and schedules with the client
    • Initiate projects by providing detailed budget, schedule and instructions to the project team
    • Identify, address pitfalls or potential roadblocks and implement required technical steps needed for the successful completion of projects
    • Facilitate project completion by monitoring and communicating project status and serving as the point of contact for both clients and our production staff, or managing and supervising the client’s point of contact and acting as a point of escalation.
    • Ensure strict adherence to deadlines, budgets and the completion of high quality deliverables
    • Take an active role in learning about client's industry, business needs and company culture to identify new business opportunities and provide a high level of service
    • Take an active role in the leadership team for Client Services.
    • Review quotes created by more junior members of the team.
    • Act as direct supervisor for other Client Services staff, where this is required.
    • Participate in training junior members of the Client Services team.
    • Complete all other tasks that are deemed appropriate for your role and assigned by your manager/supervisor


    • Minimum Bachelor’s degree or its equivalent
    • Must have significant client facing and localisation experience (normally 5 years+ in a combined account management/localisation role).
    • Excellent problem solving and analytical skills; must be able to take active measures to solve problems and commit to a high level of service
    • Effective time management and ability to multi-task in a fast-paced environment
    • Excellent written and spoken communication skills in English
    • Ability to work well with people from a variety of different backgrounds and cultures, work independently and as part of a team
    • Fluency in a second language other than English
    • Experience coordinating projects and assignment of resources a plus

    Overview is a world leader in website and software localization, GMS (Globalization Management System) software products, and enterprise-level, professional translation services. Our translation solutions allow a diverse array of clients to deliver local language products, services, applications, training, and content in a culturally appropriate manner.

    We were founded on the principle that great service is, and always will be, a key differentiator in the localization industry. Our dedication to client satisfaction is what we consider to be our most valuable asset. From President to Project Manager, we believe that making our clients' lives easier and delivering language services that exceed expectations allows us to develop and maintain strong client relationships, and hence to grow our business.  Please visit us at

  offers a comprehensive benefits package including: medical, dental, vision, 401k, paid time-off, company sponsored life insurance, short term and long term disability, flexible spending account options, and a pro-active and accessible HR department that focuses on the staff’s health and happiness. is an equal opportunity employer.


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