Senior Technology Service Engineer

Information Technology


  • Understanding of all GlobalLink technologies
  • Monitor and respond to internal and client users queries via the Support Center
  • Internal and Client training of GlobalLink technologies
  • License generation of GL applications
  • Work with bug tracking software
  • Trouble shooting GL technical issues
  • Documentation of common issues for Knowledge base
  • Post and maintain information on Intranet
  • Self training to better understand technologies
  • Complete all other tasks as assigned by a Manger


  • BS in Computer Sciences or equivalent experience
  • Experience with technical support and bug reporting tools, identifying, documenting and tracking support issues and defects
  • Experience with virtualization


  • Excellent skills with Mac OS, Windows, Unix and Linux
  • Experience with testing website and web applications
  • Able to work independently and efficiently to meet deadlines
  • Able to promptly answer support related email, phone calls and other electronic communications
  • Self-motivated, detail-oriented and organized
  • Experience with hardware and software issues
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills
  • Working knowledge of writing, executing test scripts and understanding software testing methodologies


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