• Solutions Architect

    Client Service/Support
  • Responsibilities

    We are changing corporate B2B technology, through a consumer-focused and tech-driven approach, and are looking for a Solutions Architect to work closely with our global clients.



    As a Solutions Architect, your day to day will include:

    • Guiding and training clients via in-person, phone, and email communication
    • Collecting feedback from users
    • Accurately understanding core client needs and requirements
    • Working closely with internal teams to ensure client requirements are understood and met
    • Demo-ing and explaining the tool
    • Understanding complex client web applications, with a focus on in-depth customizations
    • Setting appropriate client expectations
    • Troubleshooting problems as they arise
    • Working side by side with the Special Projects Tech team in a collaborative, energetic, and creative environment



    • Minimum Bachelor's Degree
    • Able to present ideas, expectations and information in a concise, well-organized way
    • Able to understand client organizations well - and match their needs to what we have to offer
    • Able to manage time well and correctly prioritize tasks
    • Excellent follow through and creativity when roadblocks peak
    • Excellent communication and listening skills, both verbal and written are a must
    • Meticulously detail oriented
    • Self-starter


    For over 20 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2008 and EN 15038:2006 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, multicultural marketing, training and learning, and legal support services. TransPerfect also offers a suite of cutting edge technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.


    With annual revenues of over $500 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and EN 15038 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.



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