TransPerfect

Localisation Account Manager - Client Services

ID
2016-6801
Category
Client Service/Support
UK-London

Responsibilities

The Client Services team is a global group of account management professionals who specialize in the areas of Website, Software, eLearning and Gaming Localization, Website Development, Enterprise-wide Relationships and Program Management. The Client Services team is seeking a goal-oriented, energetic and talented individual who has a passion for problem solving. The Account Manager retains and grows client relationships and orchestrates the project lifecycle, for projects in over 100 languages.

  • Respond to client requests for new project initiatives. Collaborate with various members of the production and sales teams to assess the scope of work and produce cost estimates. The Account Manager assesses the competitive landscape, develops project proposals and negotiates budget and schedule with the client.
  • Grow existing client relationships through service and technology lead development.
  • Win new client relationships by attending sales meetings, participating in sales calls and preparing RFP responses and cost estimates.
  • Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, identifying new business opportunities and providing a high level of service.
  • Perform workflow design and on-boarding for localization services and technology implementations.
  • Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables.
  • Serve as the primary point of contact for client contacts.
  • Set and fulfill client expectations.
  • Perform other special projects or duties when required.

Qualifications

  • Minimum Bachelor’s Degree from a 3-year college or university

  • 2-5 years experience in client-facing account management / client service representative role in ideally eLearning, website, software or gaming development or localization.

  • Superior written and spoken communication skills in English

  • Ability to calculate discounts, interest, commissions, proportional percentages. Ability to apply these concepts to develop practical solutions

  • Proficiency in Microsoft Office (Word, Excel, Outlook)

  • Willingness to travel

  • The ideal candidate will demonstrate an ability to: multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build relationships with clients and co-workers, work independently and as part of a team, take active measures to solve problems and commit to a high level of service. 

Desired Skills:

  • Knowledge of a second language
  • MS Project

Overview

Translations.com is a world leader in website localization, software localization, GMS (Globalization Management System) software products, and enterprise-level, professional translation services. Our translation solutions allow a diverse array of clients to deliver local language products, services, applications, training, and content in a culturally appropriate manner.

 

We were founded on the principle that great service is, and always will be, a key differentiator in the localization industry. Our dedication to client satisfaction is what we consider to be our most valuable asset. From President to Project Manager, we believe that making our clients' lives easier and delivering language services that exceed expectations allows us to develop and maintain strong client relationships, and hence to grow our business.

 

 

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