• Senior Localization Account Manager

    Client Service/Support
    US-NY-New York
    Additional Job Locations
  • Responsibilities

    The Client Services team at is a global group of account and project management professionals who specialize in the areas of Website, Software, eLearning and Gaming Localization, Website Development, Enterprise-wide Relationships and Program Management. The Client Services team is seeking a goal-oriented, energetic and talented individual who has a passion for problem solving. The Account Manager retains and grows client relationships and orchestrates the project lifecycle, for projects in over 100 languages.


    The ideal candidate will demonstrate an ability to: multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build relationships with clients and co-workers, work independently and as part of a team, take active measures to solve problems and commit to a high level of service.



    • Serve as the primary point of contact for client contacts
    • Respond to client requests for new project initiatives
    • Collaborate with various members of the production and sales teams to assess the scope of work and produce cost estimates
    • Guide clients on their localization needs and best practices
    • Assess the competitive landscape, develop project proposals and negotiate budget and schedule with the client
    • Grow existing client relationships through service and technology lead development.
    • Obtain new client relationships by attending sales meetings, participating in sales calls and preparing cost estimates
    • Ability to take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, identifying new business opportunities and providing a high level of service
    • Perform workflow design and on-boarding for localization services and technology implementations
    • Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables
    • Set and fulfill client expectations
    • Travel to client meetings when necessary
    • Perform other special projects or duties when required


    • Minimum 4 – year Bachelor’s Degree
    • 3-5 years experience in Localization industry
    • Experience in an project management, account management or client facing role
    • Experience in website, eLearning, software or gaming development localization
    • Superior written and spoken communication skills in English
    • Ability to apply localization concepts to develop practical solutions
    • Proficiency in Microsoft Office (Word, Excel, Outlook)
    • Knowledge of a second language
    • MS Project


    Overview is a world leader in website localization, software localization, GMS (Globalization Management System) software products, and enterprise-level, professional translation services. Our translation solutions allow a diverse array of clients to deliver local language products, services, applications, training, and content in a culturally appropriate manner.

    We were founded on the principle that great service is, and always will be, a key differentiator in the localization industry. Our dedication to client satisfaction is what we consider to be our most valuable asset. From President to Project Manager, we believe that making our clients' lives easier and delivering language services that exceed expectations allows us to develop and maintain strong client relationships, and hence to grow our business. 

  offers a comprehensive benefits package including: medical, dental, vision, 401k, paid time-off, company sponsored life insurance, short term and long term disability, flexible spending account options, and a pro-active and accessible HR department that focuses on the staff’s health and happiness.

  is an equal opportunity employer.


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