TransPerfect

Helpdesk/IT Support Specialist

ID
2015-5523
Category
Information Technology
CA-ON-Toronto

Responsibilities

We are currently seeking an energetic individual to work full-time in our Toronto, Canada office as a Helpdesk Support Specialist. This is an entry-level position for someone with 0 to 3 years of experience with a chance to be exposed to an enterprise computing environment.  The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

  • Providing exceptional IT Services to TransPerfect employees.
  • Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices).
  • Responding to support requests on a daily basis.
  • Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users.
  • Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment.

Qualifications

  • Exceptional written, oral and interpersonal communication skills.
  • Exceptional customer service orientation.
  • Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 Pro, Windows 8.1 Pro)
  • Knowledge of Mac OS X is desirable.
  • Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
  • Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc
  • Knowledge of Virus and Spyware removal techniques.
  • Must be detail oriented.
  • Ability to quickly diagnose and fix problems.
  • Ability to open a computer and replace defective components
  • Ability to operate in dynamic, fast-paced environment.
  • Ability to work in a team-oriented, collaborative environment.
  • Experience with Microsoft Active Directory is a plus.
  • Working knowledge of past HelpDesk / Support Ticketing system is a plus.

Overview

For more than 20 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2008 and EN 15038:2006 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, multicultural marketing, e-learning and training, and legal support services. TransPerfect also offers a suite of next-generation technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.

 

With annual revenues of over $470 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 85 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and EN 15038 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.

 

TransPerfect is an equal opportunity employer.

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