TransPerfect

Client Services Representative - Japanese Speaker

ID
2015-5226
Category
Technical Support
HK-

Responsibilities

We are currently looking for energetic and dynamic team members to assist our Logistics team.  Successful candidates will have an interest in pursuing a career in customer service, logistics, sales and/or production. This is an entry level position, but as a growing company we need driven and forward-thinking team members who value growth and advancement. 

  • The Client Service Representative (CSR) employees provide support for the users on the
  • Provide customer support on TransPerfect Interactive’s 24/7 help desk.
  • Provide phone support for users calling the support phone line. 
  • Responsible for managing the individual projects on the TransPerfect Interactive applications, including working with the administrators in the creation of the site, training end users on using the application, and working closely with the site administrators on the ongoing upkeep and management of the site. 
  • CSRs are also responsible for performing, at the direction and discretion of the Manager of Client Services, User Acceptance Testing (UAT) of new features/functions of the application completed by the development team.

Qualifications

  • Minimum Bachelor’s Degree from a 4-year college or university
  • Experience in customer service
  • Superior written and spoken communication skills in English
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • Experience with Adobe applications including Acrobat Professional, Reader, and Distiller
  • Proficient with Windows Operating systems XP and higher
  • Must be able multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build relationships with clients and co-workers, work independently and as part of a team, take active measures to solve problems and commit to a high level of service

Overview

For over 20 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2008 and EN 15038:2006 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, multicultural marketing, training and learning, and legal support services. TransPerfect also offers a suite of cutting edge technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.

 

With annual revenues of over $470 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 85 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and EN 15038 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.

amily of Companies, please visit our website at www.transperfect.com.

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