TransPerfect

Quality Specialist

ID
2014-4613
Category
Quality Assurance/Compliance
US-NY-New York

Responsibilities

The Quality team of the Life Sciences department is a small, specialized group that plays a vital role in upholding the high quality standards of TransPerfect. What began as a special project under the direct supervision of the CEOs, the ISO Life Sciences department has grown steadily due to its continued success in improving client satisfaction.  The Quality Specialist will work alongside a group of intelligent, driven young professionals where he/she will be given the freedom to work autonomously to investigate systemic errors and create/implement new policies on a global level. He/She must be able to work with minimum supervision, while reporting directly to the Lead ISO Manager.

  • Conduct quality checks by proofreading/reviewing document sentence by sentence
  • Evaluate employee performances and ensure that any work produced meets client specifications
  • Manage recorded data for quality metrics reports and analyze trends
  • Report data on quality performance to CEO’s and senior management teams and make recommendations to improve internal workflow processes globally
  • Assist with various special projects including sales research and analysis, proposal composition, newsletter editing, etc.
  • Contribute to the development of new quality assessment policies and procedures

Qualifications

  • Bachelors Degree or equivalent
  • Extremely detail oriented with independent problem solving skills
  • A high sense of urgency coupled with the strong ability to multi-task
  • Propensity to effectively communicate and interact with senior managers
  • Excellent verbal and written communication skills
  • Strong MS Office skills

Desired Skills:

  • Experience editing/proofreading documents

Overview

For over 20 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2008 and EN 15038:2006 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, multicultural marketing, training and learning, and legal support services. TransPerfect also offers a suite of cutting edge technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.

 

With annual revenues of over $500 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and EN 15038 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.

 

TransPerfect offers a comprehensive benefits package including: medical, dental, vision, 401k, paid time-off, company sponsored life insurance, short term and long term disability, flexible spending account options, and a pro-active and accessible HR department that focuses on the staff’s health and happiness.

 

TransPerfect is an equal opportunity employer.

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