• Helpdesk Support Specialist

    Information Technology
  • Responsibilities

    We are currently seeking an energetic individual to work full-time in our London office as a Helpdesk/IT Support Desktop Specialist. This is an entry-level position for someone with 0 to 3 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

    • Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)
    • Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests
    • Perform on-site analysis, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair
    • Adhere to procedures for logging, reporting and monitoring helpdesk requests. Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building


    • Must be fluent in the English language
    • The ideal candidate should have strong interpersonal skills and the ability to interact favorably with a wide variety of people
    • Highly self-motivated and with reasoning skills
    • Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 and Windows XP)
    • Knowledge of Mac OS X is desirable
    • Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
    • Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc.
    • Knowledge of Antivirus and Spyware removal techniques
    • Ability to quickly diagnose and fix problems
    • Ability to articulate and maintain attention to technical details
    • Ability to open a computer and replace defective components
    • Desire to learn new skills
    • Ability to follow through and document issues as well as resolutions
    • Be able to work in a team-oriented, collaborative environment
    • Familiar with Microsoft Active Directory a plus


    For over 20 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2008 and EN 15038:2006 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, training and learning, and legal support services. TransPerfect also offers a suite of cutting edge technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.


    With annual revenues of over $500 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 85 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and EN 15038 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.



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