• Multimedia Account Manager

    Client Service/Support
  • Responsibilities

    Position responsibilities:

    • Be responsible for the entire life-cycle on all projects assigned to him/her: oversee all aspects of project coordination (scoping, quoting, launching and management of all data, personnel and departments involved) from hand-off through project completion, to ensure on-time, on-budget, and quality delivery:

    Pre-production: Pre-flight of audio and video projects. Reviewing audio and video files. Scope project and prepare quote for client. Launch the project. Providing concise and effective project instructions to all necessary parties.

    Production: Monitoring all production departments involved to ensure instructions are being followed and provide feedback. Communicating effectively with production colleagues. Dial-in recording sessions with clients.

    Post-production: Audio/video quality checks. Client delivery. Billing. ISO feedback.

    • Establish and maintain excellent relationships with clients, sales staff and production colleagues worldwide.
    • Juggle multiple projects and priorities simultaneously in a fast-paced environment.
    • Understand and abide by individual project instructions.
    • Comply with all ISO regulations, processes and procedures.
    • Liaise with clients, sales staff and production departments to clarify project parameters.
    • Negotiate rates and deadlines with clients to maximize profitability and project completion speed.
    • Coordinate with quality personnel to ensure that the translation perfectly complies with instructions and is linguistically perfect.
    • Having daily calls with potential clients and existing clients regarding outstanding quotes and on-going projects.
    • Communicate any issues/problems/caveats or additional information to clients/Sales Staff as soon as that information is available.
    • Distribute information to clients or sales staff as soon as that information is available.


    • Excellent written and verbal English communication skills
    • Familiarity with the media/audiovisual world
    • Minimum Bachelor’s degree or equivalent
    • Excellent problem solving and analytical skills
    • Project management or other proven corporate work experience
    • Experience in the client facing role
    • Strong interpersonal skills
    • Prior translation industry or multimedia localization experience a plus


    For more than 25 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2015 and ISO 17100:2015 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, e-learning and training, and legal support services. TransPerfect also offers a suite of next-generation technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.


    With annual revenues of over $615 million, TransPerfect is the world's largest provider of language services and technology solutions. From offices in more than 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.


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