• Business Analytics Lead

  • Responsibilities


    • Track, analyze and report on account level quality metrics for languages/countries different departments work on:
      • Monthly meetings with team leads and language leads  
      • Updates to Programme Directors and Programme Managers
      • Quarterly status reports to Management and Stakeholder
    • Train and manage personnel spanning Europe, Asia and the Americas to ensure that quality standards are followed
    • Actively maintain colleagues’ and other departments’ awareness of revision processes, policies, procedures and knowledge by acting as a resource
    • Assist Quality Investigators, as needed, with investigating Compliance Reports to identify root cause and effective corrective and preventive actions, liaising directly with linguists and TransPerfect employees
    • Work with Quality Assurance on improving the quality reporting processes
    • Work with Business Analytics team on setting up new clients on Analytical Platforms (such as Tableau) and finding solutions for their reporting needs.
    • Create real-time dashboards and scorecards with KPIs for account managers and programme managers
    • Interpret data and make recommendations for process/resource improvements
    • Establish targets against which results can be measured
    • Provide support as necessary on technology rollout and give feedback from to drive development
    • Monitor, distribute between PMs and help manage revisions projects submitted to department
    • Complete all other tasks that are deemed appropriate for your role and assigned by your manager



    • Ability to maintain and update vast amount of data accurately
    • Excellent English and a second language communication (written and verbal) skills
    • Experience analyzing data on Tableau
    • Experience working in a translations project management role, understanding the workflows and ability to apply best practices from practical application of the job
    • Superior organizational and multi-tasking skills in order to meet commitments and deadlines
    • Strong MS Office/computer skills, particularly Microsoft Excel
    • Exceptional problem solving/critical thinking skills
    • Ability to maintain professionalism, focus, and result-orientation under pressure and tight deadlines
    • Minimum Bachelor’s degree or its equivalent
    • Experience working within Asian-cultures with a focus on Korea
    • Minimum 5 years experience within the localization industrywith at least 2 years experience in Asia, including practical project management experience
    • Minimum 1-2 years experience within a revisions and data analytics role within the translation industry
    • Demonstrated understanding and knowledge of key Life Sciences accounts with the translation industry


    Salary: competitive

    Location: London


    The position of Business Analytics Lead oversees revisions analytics submitted to department, is a contact person for revisions-related queries for global production teams with an emphasis on life sciences in London and Korea, works on business analytics reports and analytics process development.


    The vacancy is available from 31 August 2018 and the closing date for application is 28 September 2018.





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