TransPerfect

  • Localization Account Manager

    ID
    2018-10816
    Category
    Client Service/Support
    Location
    BR-Sao Paulo
  • Responsibilities

    Overview:


    The Client Services team is a global group of account management professionals who specialize in the areas of Website, Software, eLearning and Gaming Localization, Website Development, Enterprise-wide Relationships and Program Management. The Client Services team is seeking a goal-oriented, energetic and talented individual who has a passion for problem solving. The Account Manager retains and grows client relationships and orchestrates the project lifecycle, for projects in over 100 languages.


     


    Responsibilities:



    • Respond to client requests for new project initiatives. Collaborate with various members of the production and sales teams to assess the scope of work and produce cost estimates. The Account Manager assesses the competitive landscape, develops project proposals and negotiates budget and schedule with the client.

    • Grow existing client relationships through service and technology lead development.

    • Win new client relationships by attending sales meetings, participating in sales calls and preparing RFP responses and cost estimates.

    • Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, identifying new business opportunities and providing a high level of service.

    • Perform workflow design and on-boarding for localization services and technology implementations.

    • Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables.

    • Serve as the primary point of contact for client contacts.

    • Set and fulfill client expectations.

    • Perform other special projects or duties when required.


     

    Qualifications

    Qualifications:



    • Minimum Bachelor’s Degree from a 3-year college or university

    • 2-5 years experience in client-facing account management / client service representative role in ideally eLearning, website, software or gaming development or localization.

    • Superior written and spoken communication skills in English

    • Ability to calculate discounts, interest, commissions, proportional percentages. Ability to apply these concepts to develop practical solutions

    • Proficiency in Microsoft Office (Word, Excel, Outlook)

    • Willingness to travel

    • The ideal candidate will demonstrate an ability to: multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build relationships with clients and co-workers, work independently and as part of a team, take active measures to solve problems and commit to a high level of service.

    • Knowledge of a second language (desired)

    • Knowledge of MS Project (desired)

    Overview

    For more than 25 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2015 and ISO 17100:2015 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, e-learning and training, and legal support services. TransPerfect also offers a suite of next-generation technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.


     


    With annual revenues of over $615 million, TransPerfect is the world's largest provider of language services and technology solutions. From offices in more than 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.

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