TransPerfect

  • Strategic Account Associate

    ID
    2018-10777
    Category
    Sales
    Location
    US-NY-New York
  • Responsibilities

    The position of Strategic Account Associate is responsible for managing and maintaining a healthy book of business for the Director of Business Development, while serving as the first-level of support to existing legal clients, at both the law firm and corporate levels.The Strategic Account Associate serves as an additional point of contact for clients, and is expected to consistently provide excellent customer service and consultation services. They will work collaboratively with internal departments  throughout each phase of an enagegment. They will be responsible for creating and maintaining executed Statements of Work at the outset of projects, ensuring accurate billing information for timely invoicing at the conclusion of projects, and following up on outstanding invoices.

     

    Responsibilites:

    • Responsible for all client communication, understanding client goals and interests and discussing project requirements with clients.
    • Serve as a liaison between client, Director of Business Development, and internal teams to ensure client expectations are met and managed through communication and efficient workflow.
    • Strengthen and expand relationships with existing accounts.
    • Assist in sales support business development tasks (e.g. prospect and client research, , meeting preparation, presentations, and quarterly reports).
    • Develop strong understanding of TLS eDiscovery capabilities and services, and effectively communicate offerings to clients.
    • Compose or generate a variety of materials (e.g. SOW’s, RFP’s, sales reports, memos, letters, etc.) as needed.
    • Lead all billing and invoice collection tasks for assigned accounts. This includes billing promptly, clearly, accurately, and being proactive and punctual with past due collection notices, and tracking and reporting trends to all levels of management. 
    • Perform other special projects or duties as required.

    Qualifications

    As a Strategic Account Associate you are a:

    • Creative thinker – You are curious and unafraid to ask questions
    • Hard worker – You are industrious and diligent in everything you do
    • Innovator – You are willing to initiate changes and introduce new ideas

    Your experience includes:

    • Minimum Bachelor’s Degree from a 4-year college or university
    • 1 - 2 years of direct work experience in account management or similar capacity.
    • Exceptional verbal communication and presentation skills
    • Excellent problem solving ability and organizational skills
    • Ability to build and maintain lasting relationships with clients
    • Ability to work within a team and all levels of management.

    Overview

    TLS provides a comprehensive set of legal support solutions to help our clients, both law firms and corporations, achieve their goals. To ensure we can do that, we employ an elite team of professionals who are uniquely committed to quality, service, and innovation, and who take great pride in making their clients’ lives easier in every way they can.

     

    For more than 20 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2008 and EN 15038:2006 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, multicultural marketing, e-learning and training, and legal support services.

     

    For more information on the TransPerfect Legal and the TransPerfect Family of Companies, please visit our website at www.transperfectlegal.com.

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