TransPerfect

  • Remote Resource Coordinator

    ID
    2018-10757
    Category
    Operations
    Location
    US-AZ-Tempe
  • Responsibilities

    The Remote Resources Coordinator assists with onboarding, monitoring, troubleshooting and maintaining remote resources – independent contractors. 

     

    Position Responsibilities:

    • Conducts onboarding of remote interpreters ensuring they are coached to use the software and billing tools properly
    • Monitors remote interpreters’ status and activity, logs interpreters in and out of system as needed
    • Utilizes reporting tools as needed and provides peak times, utilization and other data as required
    • Assists remote interpreters with software and connectivity issues
    • Works with Testing,Training and Quality department in terms of coaching, deactivating and skilling remote interpreters
    • Works with Operations management and Testing, Training, and Quality regarding distributing important updates, disclosures and other information to remote interpreters
    • Verifies monthly DCRs, corrects amounts if needed and sends DCRs to remote interpreters
    • Assists with special projects as required
    • Makes recommendations to Management team to improves service levels
    • Assists other departments in the company
    • Is knowledgeable in the variety of processes, practices, and concepts that involve other departments
    • Is capable of troubleshooting most client or interpreter phone related issues
    • Calls out to interpreters to log in when resources are low in top languages

    Qualifications

    • High School diploma or GED with relevant; Preferred: Bachelor’s Degree in a relevant field
    • 2+ years experience in a call center environment
    • Excellent computer skills – Windows, Microsoft Office and ability to learn new applications quickly
    • Ability to work in a team environment and independently under pressure
    • Typing 30+ WPM
    • Reliability, punctuality – must be able to work flexible hours when required
    • Preferred: Interpreting experience
    • Excellent communication, business writing and organizational skills
    • Strong problem solving skills
    • Ability to lead, direct and motivate others
    • Understanding of KPI's and how to use this information to improve processes and customer experience

    Overview

    TransPerfect Connect is the world's leading provider of remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services. TransPerfect Connect offers services in over 170 languages and employs industry-specialized interpreters screened for subject expertise. TPC is a division of TransPerfect, the world’s largest privately held provider of language services and globalization management technology solutions.

     

    With annual revenues of over $615 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.

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