TransPerfect

  • Client Services Associate

    ID
    2018-10658
    Category
    Client Service/Support
    Location
    KR-Seoul
  • Responsibilities

    • Respond to client requests for new project initiatives through our centralized technology
    • Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests
    • Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion
    • Ensure that pitfalls are addressed and resolved with the client before being submitted to the production team
    • Where applicable, initiate some project specifics to set the production team / individual project up for success
    • Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service
    • Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables
    • Serve as the point of contact for and liaison between external client contact and internal production staff
    • Set and fulfill client expectations
    • Comply with internal regulations, processes and procedures in line with ISO standards
    • Potentially trouble-shoot problem projects
    • Understand and abide by individual project instructions and effectively communicate to the production team
    • Investigate client complaints where applicable
    • Discuss issues with clients and production staff and creatively problem solve to alleviate issues

     

     

    Qualifications

     

    • Client Facing experience
    • Fluent in Korean and excellent written and verbal English communication skills
    • Minimum Bachelor’s degree or equivalent
    • Excellent problem solving and analytical skills
    • Strong interpersonal skils and effective time management
    • Strong organizational skills, attention to detail, and the ability to multi-task
    • Working knowledge of MS Office
    • Ability to prioritize and schedule tasks and work in a team environment.
    • Must be willing to learn new things, be open to challenges and thrive on success

    Overview

    Translations.com is a world leader in website localization, software localization, GMS (Globalization Management System) software products, and enterprise-level, professional translation services. Our translation solutions allow a diverse array of clients to deliver local language products, services, applications, training, and content in a culturally appropriate manner. 


    We were founded on the principle that great service is, and always will be, a key differentiator in the localization industry. Our dedication to client satisfaction is what we consider to be our most valuable asset. From President to Project Manager, we believe that making our clients' lives easier and delivering language services that exceed expectations allows us to develop and maintain strong client relationships, and hence to grow our business.  Please visit us at www.translations.com.

     

    Translations.com offers a comprehensive benefits package including: medical, dental, vision, 401k, paid time-off, company sponsored life insurance, short term and long term disability, flexible spending account options, and a pro-active and accessible HR department that focuses on the staff’s health and happiness.

     

    Translations.com is an equal opportunity employer.

     

    For more information on Translations.com, please visit our website at www.translations.com

     

     

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