• Junior Helpdesk / Support Desk Specialist

    Information Technology
  • Responsibilities

    • Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)
    • Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests
    • Perform on-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair
    • Adhere to procedures for logging, reporting and monitoring helpdesk requests. Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building


    • Must be fluent in conversational English language
    • The ideal candidate should have strong interpersonal skills and ability to interact favourably with a wide variety of people
    • Highly self-motivated and with reasoning skills
    • Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7, Windows 10)
    • Knowledge of Mac OS X is desirable
    • Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
    • Knowledge of Antivirus and Spyware removal techniques
    • Ability to quickly diagnose and fix problems
    • Ability to articulate and maintain attention to technical details
    • Ability to open a computer and replace defective components
    • Desire to learn new skills                                                
    • Ability to follow through and document issues as well as resolutions
    • Be able to work in a team-oriented, collaborative environment



    For more than 25 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2015 and ISO 17100:2015 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, e-learning and training, and legal support services. TransPerfect also offers a suite of next-generation technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.


    With annual revenues of over $615 million, TransPerfect is the world's largest provider of language services and technology solutions. From offices in more than 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.


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