• Client Services Associate

    Client Service/Support
  • Responsibilities

    Position Summary:
    The position of the Client Services Associate is responsible for serving as the first level of support to existing clients, and managing and coordinating the completion of all language projects.

    Position responsibilities:

    • Respond to client requests for new project initiatives through our centralized technology
    • Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests
    • Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion
    • Ensure that pitfalls are addressed and resolved with the client before being submitted to the production team
    • Where applicable, initiate some project specifics to set the production team / individual project up for success
    • Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service
    • Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables
    • Serve as the point of contact for and liaison between external client contact and internal production staff
    • Set and fulfill client expectations
    • Comply with internal regulations, processes and procedures in line with ISO standards
    • Potentially trouble-shoot problem projects
    • Understand and abide by individual project instructions and effectively communicate to the production team
    • Investigate client complaints where applicable
    • Discuss issues with clients and production staff and creatively problem solve to alleviate issues


    Essential skills and experience required:

    • Excellent written and verbal English communication skills
    • Minimum Bachelor’s degree or equivalent
    • Excellent problem solving and analytical skills
    • Customer service and/or project management experience
    • Strong interpersonal skills
    • Effective time management
    • Strong organizational skills, attention to detail, and the ability to multi-task
    • Working knowledge of MS Office
    • Ability to prioritize and schedule tasks and work in a team environment.
    • Must be willing to learn new things, be open to challenges and thrive on success


    Desired and Preferred Skills

    • Localization Industry OR Client Facing experience is preferred


    TransPerfect Connect is the world's leading provider of device-independent remote interpreting services, including video interpretation and over the phone interpretation (OPI). Transperfect Connect is a division of TransPerfect, the world's largest privately held provider of language services and technology-enabled translation solutions to support global business. Founded in 1992, TransPerfect has over 3,500 employees and maintains offices in over 90 cities worldwide.




    About TransPerfect


    For more than 20 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2015 and ISO 17100:2015 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, e-learning and training, and legal support services. TransPerfect also offers a suite of next-generation technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.


    With annual revenues of over $550 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100  certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.


    TransPerfect is an equal opportunity employer.


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