TransPerfect

  • Multimedia Account Manager

    ID
    2018-10458
    Category
    Sales
    Location
    HK-
  • Responsibilities

    The position of Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients.  

     

    • Be responsible for the entire life-cycle on all projects assigned to him/her: oversee all aspects of project coordination (scoping, quoting, launching and management of all data, personnel and departments involved) from hand-off through project completion, to ensure on-time, on-budget, and quality delivery:
      • Pre-production: Pre-flight of audio and video projects. Review audio and video files. Vendor selection and prepare quote for client. Launch the project. Provide concise and effective project instructions to all necessary parties
      • Production: All aspects of the recording and audio engineering processes, including set-up, file prep and conversion, phone patch function, slating, takes, pick-ups/re-records.  Monitor recording sessions to ensure instructions are being followed and provide feedback. Communicate effectively with production colleagues, engineers, talents and clients during sessions
      • Post-production: Audio/video editing and quality checks. Client delivery. Billing. ISO feedback
    • Bill projects completely and accurately within 24 hours of project completion, complying with all appropriate regulations and processes
    • Liaise with clients, sales staff and production departments to clarify project parameters
    • Effectively liaise with other departments that are essential parts of project workflow (for instance, Quality Managers, Desktop Publishing, etc.) to ensure that the translation perfectly complies with instructions and is linguistically ideal
    • Negotiate rates and deadlines with clients to maximize profitability, efficency and project completion speed
    • Use Computer Assisted Translation tools whenever possible to maximize consistency and profitability
    • Use appropriate reference materials/glossaries as needed to maximize consistency and quality
    • Impose sanctions in a timely fashion on linguists as appropriate when a poor or untimely product is returned / File Corrective Action Forms as needed for substandard work performed and work with QA to impose appropriate financial sanctions in those cases
    • Complete a thorough and accurate Final Ear to look for mistakes in audio and video files prior to delivering projects
    • Return final products to Sales Staff early or on-time consistently
    • Investigate/resolve client complaints, problem solve and work with QA/Management to ensure that appropriate systemic changes are implemented to ensure that any problems that occurred cannot be repeated
    • Communicate any issues/problems/caveats or additional information to clients/ sales staff/ production colleagues as soon as that information is available
    • Juggle multiple projects and priorities simultaneously in a fast-paced environment
    • Establish and maintain excellent relationships with clients, sales staff and production colleagues worldwide
    • Serve as a single point of contact / accountability for the projects being handled
    • Comply with all ISO regulations, processes and procedures
    • Make recommendations to your manager on ways to improve any processes

     

    Qualifications

    • Excellent written and verbal English communication skills
    • Minimum Bachelor’s degree or equivalent
    • Excellent problem solving and analytical skills
    • Strong interpersonal skills
    • Effective time management

     

    Overview

    For more than 20 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2008 and EN 15038:2006 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, multicultural marketing, e-learning and training, and legal support services. TransPerfect also offers a suite of next-generation technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.

     

    With revenues of over $400 million and more than 3,000 full-time employees, TransPerfect is the largest privately held language services provider in the world. And with more than 85 client service locations on 6 continents, TransPerfect offers 24/7/365 client service and production capabilities. We attribute our growth to the skill, aptitude, and commitment of our high-caliber employees. Put simply, we hire the most talented candidates and give them the guidance, resources, and opportunities they need to grow their careers in a thriving industry.

     

    TransPerfect offers a comprehensive benefits package, including medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, flexible spending account options, and a proactive and accessible HR department that focuses on the staff’s health and happiness.

     

    TransPerfect is an equal opportunity employer.

     

    For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com.

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