TransPerfect

  • Quality Assurance Assistant - Entry Level

    ID
    2018-10314
    Category
    Quality Assurance/Compliance
    Location
    US-NY-New York
  • Responsibilities

    TransPerfect Life Sciences is looking for bright recent grads to join our Quality Assurance team. As a Quality Assurance Assistant (QAA), you will have strong attention to detail, a willingness to learn, and great communication skills.

    The QAA plays a vital role in the maintenance, establishment and development of Quality Assurance programs, policies, processes and procedures. A Quality Assurance Assistant must be a change agent that will foster a quality-driven culture, promote innovative practices that ensure quality and success, and integrate quality practices and accountability into all activities.

    The QAA reports to TransPerfect’s Quality Assurance Director and impacts all aspects of TransPerfect’s Global Quality Management System, which is compliant to applicable international and local statutory and regulatory requirements (i.e. – 21 CFR Part 11 and GCP/ICH) as well as international standards such as ISO 9001 and ISO 17100 (EN 15038).

     

    Responsibilities:

    • Investigate specific client complaints / adverse experiences / operational problems to identify root cause and design effective corrective and preventive actions; additionally, prepare and provide formal Incident Reports for clients, as needed
    • Responsible for daily CR/Compliance Management — review and approval, internal audits, vendor management
    • Collaborate with Vendor Management in updating linguist profiles, trend analysis, restrictions, recruiting needs, etc.
    • Assist with tracking, questionnaires, Document Management — review and approval as well as training records management
    • Implement, monitor, evaluate and develop quality assurance and quality control activities to ensure quality of products produced by TransPerfect group of companies worldwide
    • Assist supervisor with any other QA activities, as required
    • Analyze data for trends and make recommendations for process improvement

    Qualifications

    As a QAA you are a:

    • Creative thinker – You are curious and unafraid to ask questions
    • Hard worker – You are industrious and diligent in everything you do
    • Innovator – You are willing to initiate changes and introduce new ideas

    Your experience includes:

    • Minimum Bachelor’s degree
    • Ability to adhere to and abide by the customer’s and company’s quality standards
    • Exceptional problem solving/critical thinking skills and ability to learn new skills quickly
    • Superior organizational and multi-tasking skills in order to meet commitments and deadlines
    • Superior written and spoken communication skills in English
    • Proficiency in Microsoft Office (Word, Excel, Outlook)
    • Able to multitask in a fast-paced environment
    • Work well with people from a variety of different backgrounds and cultures
    • Build relationships with clients and co-workers
    • Can work independently and as part of a team

    Overview

    For more than 25 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2015 and ISO 17100:2015 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, e-learning and training, and legal support services. TransPerfect also offers a suite of next-generation technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.

    With annual revenues of over $615 million, TransPerfect is the world's largest provider of language services and technology solutions. From offices in more than 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.

     

    For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com.

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