TransPerfect

  • Helpdesk Support Specialist

    ID
    2018-10296
    Category
    Information Technology
    Location
    US-DC-Washington
  • Responsibilities

    We are seeking an energetic individual to work full-time in our Washington, DC office as a Helpdesk Support Specialist. This is an experienced professional position for someone with 3+ years of experience with a chance to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats. 

    • Provide exceptional IT service to TransPerfect employees
    • Install and support Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)
    • Respond to support requests on a daily basis
    • Perform analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users
    • Document and maintain an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment

    Qualifications

    • Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 Pro, Windows 8.1 Pro) and Mac OS X
    • Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
    • Experience with basic networking and connectivity – DHCP, DNS, Cabling, etc.
    • Thorough understanding of Virus and Spyware removal techniques
    • Ability to quickly diagnose and fix problems
    • Ability to open a computer and replace defective components
    • Thrive in a dynamic, fast-paced environment
    • Work well in a team-oriented, collaborative environment
    • Exceptional written, oral and interpersonal communication skills
    • Strong customer service orientation
    • Detail orientation is a must

    Desired Skills:

    • Working knowledge of a past Helpdesk/Support Ticketing system
    • Experience with Microsoft Active Directory 


    Overview

    For more than 25 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2015 and ISO 17100:2015 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, e-learning and training, and legal support services. TransPerfect also offers a suite of next-generation technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.

     

    With annual revenues of over $615 million, TransPerfect is the world's largest provider of language services and technology solutions. From offices in more than 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.

     

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