TransPerfect

  • Customer Service Associate

    ID
    2018-10289
    Category
    Client Service/Support
    Location
    US-AZ-Tempe
  • Responsibilities

    Customer Service Associates are responsible for in-bound calls displaying great customer service skills to ensure highest level of customer satisfaction.

    • Uses proper phone etiquette to provide great customer service for incoming calls for various cases and projects
    • Communicates effectively and address customers’ needs to provide accurate information, process inquiries, and solve problems. Escalates the calls as needed
    • Documents all calls appropriately, and follows all procedures as dictated by policy and procedures
    • Conducts themselves in a professional manner at all times – adheres to structured internet rules and regulations on the call center floor
    • Attends all scheduled training as required
    • Accomplishes other general tasks as required or necessary

    Work Schedule: Tues to Sat 1pm to 9pm

    Qualifications

    • High School Diploma or GED
    • Must be 18 years or older
    • 1 year of Customer Service experience, or Call Center experience, and desktop applications experience
    • Effective communication and literacy skills. Ability to read scripted responses naturally, with confidence and accuracy
    • Ability to deal with customers from diverse backgrounds
    • Excellent computer skills with quick and accurate typing, the ability to open several applications at one time and review documents with attention to detail and accuracy
    • Quality Customer Service Skills
    • Ability to handle escalated calls, with empathy and professionalism
    • Decision making and problem solving skills
    • Excellent time management skills

    Overview

    Benefits

    TransPerfect Connect offers a comprehensive benefits package, including medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, flexible spending account options, and a proactive and accessible HR department that focuses on the staff’s health and happiness.

     

     

     

    Who We Are

     

    TransPerfect Connect is the world's leading provider of remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services. TransPerfect Connect offers services in over 170 languages and employs industry-specialized interpreters screened for subject expertise. TPC is a division of TransPerfect, the world’s largest privately held provider of language services and globalization management technology solutions.

     

    With annual revenues of over $615 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.

     

    TransPerfect is an equal opportunity employer.

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